Reception Supervisor

These are tasks and responsibilities additional to those included in the Job Description which are required of the role within axess Sexual Health Services. This list is not exhaustive and will be subject change depending on service developments, staff appraisal, support, and supervision. To facilitate the day to day running of the work environment and promote good working relationships amongst members of staff To support the Clinical Support & Results Team Leader / Service Coordinator in providing an efficient and professional administrative and clerical service for the area To supervise and manage the reception and telephone triage in accordance with local policy and procedures Organise and compile staff rotas ensuring reception and telephone triage line are fully staffed To identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager To follow correct processes for dealing with complaints and escalate as necessary To prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required To support staff to ensure they receive adequate training and development relevant to their role To implement and supervise the reception emergency contingency procedure in relation to computer or network break down To ensure staff follow policies and procedures as required across clinics and sites where necessary acting as source of advice to others in relation to electronic and paper records To respond to queries / enquiries from the public at reception and on telephone triage and directing patients appropriately To enter and amend patient personal information into Electronic Patient Record systems To communicate fluently and clearly with patients without judgement and with empathy To support the processing patient requests via telephone, email, or text message to cancel or change appointments To liaise with colleagues at all levels both within the team and across other agencies To support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service To participate in training and development programmes as necessary To undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required