Christie Insurance- Account Handler; Renewals

2 weeks ago


London, United Kingdom Christie & Co Full time

Please note this role is a fixed term contract for a duration of 6 months

**Who are we?**

Christie Insurance specialise in seven sectors: Retail, Care, Childcare & Education, Hotels, Pubs & Restaurants, Leisure, Healthcare (Dental, Pharmacies, GP practices). We are part of Christie Group plc - a leading business services group with 38 offices across the UK and Europe. We are committed to what we do as an advice led service. We are and will remain an independent broker (we are not an aggregator).

**Why us?**

We are in a fantastically unique position to grow exponentially over the coming years, and we want you to be part of that. We are looking for an experienced Account Handler to support the commercial renewals team.

If this sounds like you, we have an amazing opportunity for you. As you will know this type of opportunity does not come around very often.

Working some of the time out of our office in central Milton Keynes, 10 minutes from the train station, we have a real opportunity for our hybrid teams to come together to create an environment in which we all want to be present, to enable us to regroup, engage and have fun. We also want to ensure that we have regular opportunities to learn together, build up skills and competency, and to gain confidence to develop our working lives and careers.

**Purpose**

**Responsibilities**
- Answering incoming calls and assisting customers with questions and enquiries;
- Ensuring accuracy, efficiency and professionalism when dealing with both client and insurer and conducting high quality work in relation to;
- New Business
- Renewals
- Mid-term adjustments
- Claims
- Queries
- Premium Finance Arrangements,
- and Issuing Cover Notes
- Ensuring all business activity fully complies with FCA regulation and company procedures
- Always promoting exceptional customer care standards
- Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance
- Actively securing renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover
- Managing the premium finance process, from insurer schemes

**Skills and Experience**
- Previous experience in an Account Handler role within a commercial broker environment
- Working knowledge of most commercial insurance products
- Experience of working to high standards of FCA compliance
- I.T. skills including use of an insurance IT system, ideally Acturis
- Strong organisation skills
- The ability to work to a high level of accuracy
- Exemplary customer service skills with the ability to build solid relationships with clients and insurers
- Regulatory and compliance awareness
- Willingness to work towards Cert CII or already hold qualifications

**What we offer**
- Negotiable Salary
- 25 days holiday
- Flexible Working
- Income Protection if you fall ill
- Pension
- Life Assurance
- A real ability to influence the direction of the business
- Career opportunities

Please note, we are unable to provide Visa Sponsorship at this moment in time.



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