Executive-online Retail Operation
3 weeks ago
**Job Title**: Online Assistant - Order Processing & Pick & Packer
**Responsibilities**:
**Order Processing**:
- Receive and process customer orders through our online platform.
- Verify order accuracy, including product selection, quantity, and shipping details.
- Handle payment transactions securely and accurately. Communicate with customers regarding order confirmations, shipping updates, and any issues that may arise.
**Pick & Pack**:
- Retrieve ordered products from our inventory or warehouse.
- Perform quality checks on products to ensure they meet our standards.
- Carefully package products, selecting appropriate materials to prevent damage during transit.
- Generate and attach shipping labels to packages. Coordinate with shipping carriers to ensure timely and reliable delivery.
- Maintain a clean and organized work area.
**Customer Support**:
- Respond promptly to customer inquiries regarding order status, tracking information, and product-related questions.
- Assist customers with returns, exchanges, and refunds as needed.
- Resolve any issues or concerns related to orders in a professional and customer-centric manner.
**Qualifications**:
- Previous experience in order processing, pick & pack, or a related field is preferred.
- Strong attention to detail and accuracy.
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced environment and meet deadlines.
- Good computer skills and familiarity with e-commerce platforms like shopify.
- A positive attitude and a commitment to providing exceptional customer service.
**Salary**: £10.00-£10.42 per hour
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 01/09/2023
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