Executive-online Retail Operation

3 weeks ago


Birmingham, United Kingdom Aroosah Bridal & Party Wear Full time

**Job Title**: Online Assistant - Order Processing & Pick & Packer

**Responsibilities**:
**Order Processing**:

- Receive and process customer orders through our online platform.
- Verify order accuracy, including product selection, quantity, and shipping details.
- Handle payment transactions securely and accurately. Communicate with customers regarding order confirmations, shipping updates, and any issues that may arise.

**Pick & Pack**:

- Retrieve ordered products from our inventory or warehouse.
- Perform quality checks on products to ensure they meet our standards.
- Carefully package products, selecting appropriate materials to prevent damage during transit.
- Generate and attach shipping labels to packages. Coordinate with shipping carriers to ensure timely and reliable delivery.
- Maintain a clean and organized work area.

**Customer Support**:

- Respond promptly to customer inquiries regarding order status, tracking information, and product-related questions.
- Assist customers with returns, exchanges, and refunds as needed.
- Resolve any issues or concerns related to orders in a professional and customer-centric manner.

**Qualifications**:

- Previous experience in order processing, pick & pack, or a related field is preferred.
- Strong attention to detail and accuracy.
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced environment and meet deadlines.
- Good computer skills and familiarity with e-commerce platforms like shopify.
- A positive attitude and a commitment to providing exceptional customer service.

**Salary**: £10.00-£10.42 per hour

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 01/09/2023



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