Business Support Coordinator
6 months ago
Contract Type- Permanent- Employment Type- Full-Time- Working Requirements- On Site- Hours- 9:00am to 5:30pm- Salary- Competitive- Division- Residential- Location- BathWe are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 487 Offices across 53 Territories. Discover More About Knight Frank
Our Bath Residential Sales team is currently looking for a Business Support Coordinator to support the Bath team with administrative and secretarial services, including acting as front of house to provide a high level of service to all clients.
**Responsibilities**:
- Greet clients in a polite and welcoming manner
- Assist clients and offer refreshments when necessary
- Answer incoming calls, respond to website enquiries and handle all walk-in clients
- Assist with diary management for the office to include arranging and organising property visits and viewings
- Take accurate messages and assist with all enquiries wherever possible
**Sales Administration**
- Work with Operations teams to provide efficient sales administration, to include:
- Property listings:
- Create new property activity records
- Order land registry title checks
- Register new instructions
- Generate reports and assist with client due diligence
- Brochure production
- Social media asset creation
**Best Practice**:
- Follow & adhere to all internal and external compliance & best practise measures and procedures
- Manage property and client records on HUB in line with Best Practice guidelines
- Manage Client Due Diligence process for clients and counterparties
- Liaise with clients to obtain necessary documents prior to marketing
- Ensure correct naming conventions are used on all property files
- G:drive organisation and maintenance
**Local Marketing**:
- Liaise with marketing team to organise mailers, brochures, window cards, pitching materials and any other marketing assets
- Arrange and upload EPCs, photos and floorplans
- Update property listings
- Use of internal systems to search and download imagery
- Liaise with PR team to submit properties for suitable stories
**Information Security**:
- Ensure clear desk & clear screen policies are followed
- Ensure confidential files are treated correctly
- Display knowledge of GDPR regulations
**Particular Aptitudes/Skills Required**
- Prior experience in a business support, administration or front of house role preferred but not required
- Property experience would be helpful but not essential for the role
- Strong IT skills needed - training will be provided for specific systems as needed
- Flexibility, adaptability and a co-operative attitude
- Excellent standard of English grammar and spelling
- Calm under pressure
- Diligent and efficient
- Attention to detail and strong organisational skills
- Self-motivated
- Team player
- The flexibility to adapt to assist with all office tasking when necessary
LI-SO1
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
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