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Telecoms Support Executive

5 months ago

Manchester, United Kingdom Barclay Meade Full time

**Telecoms Support Executive_
- Client; Leading full-service Telecoms provider
Location: Manchester based // UK
Competitive Salary Plus Benefit Scheme
Permanent / Full Time**
**Company profile;**

Our client is a complete telecoms solution simply done better, experience our five star customer service and get great smartphone deals.

Offering comprehensive solutions for consumers and businesses. Our phone lines are always open and you can also visit one of our modern, independent retail showrooms. We're proud to serve the UK and the communities surrounding our showrooms with all theirconnectivity needs.

They were established in 1999 as a phone and device rental business. Today, we're a dynamic company offering bespoke communication solutions for both businesses and consumers, with a B2B team who travel across the UK to clients and three retail branches.

**About the role;**

As a member of our Unified Communications Provisioning & Support Team, you will be responsible for dealing with fault diagnosis and support for our wide range of products and services including:

- Hosted Telephony (VoIP)
- Connectivity
- UC
- WLR

**Key responsibilities;**
- Fault diagnosis and efficient management to resolution
- Establish customer requirements and assess their needs through to implementation
- Escalating queries and concerns where necessary
- Liaising with suppliers
- Provisioning products and services

**What they would like to see from you;**
- Experience within the telecommunications industry in a support role
- Technical knowledge and understanding. Understanding of Asterisk based phone system will be advantageous
- Ability to multi-task and work under pressure
- A desire to work as part of a team to generate fresh and innovative ideas
- High attention to detail
- Effective organisational and communication skills
- Strong telephone manner
- Hold all work-related information and materials confidential

**Benefits of working with our client;**

They feel it's very important to look after their employees. In addition to a competitive salary, supportive teams, and a real chance to progress your career, they offer a range of benefits which include:

- You will be able to grow your career in a multitude of ways. As we expand, you'll have options to work & grow with us. Our client will be making you feel proud of the company you work for, we have a corporate and social responsibility programme which seesus raise lots of money for great charities too

**Why choose a career with our client?**

In today's digitally driven world, they understand their customers are under constant pressure to do more. Better and faster.

If this sounds like you we'd love to hear from you, best of luck