Lexus Afternoon Host

**Afternoon Part - Time Reception Host - Jobshare (Lexus Twickenham)**

**Salary: £10.50 per hour**

**Hours of Work - 25 hours per week**

1.00pm to 6.00pm Monday - Friday

**This role is a Jobshare and applicants must be able to cover holidays / sickness absence as required.**

**Purpose of Role**:
The Reception Host is a customer facing role that requires a very well presented person, with a professional manner, excellent communication, administrative and IT skills. This is a meeter / greeter role as you will be the first person that customers will meet when entering the showroom, assisting both Sales and Aftersales customers as required; as well as managing the reception desk. The Reception Host will focus on directing customer enquiries, greeting both retail and service visitors and ensuring the overall customer experience is a relaxed and individual experience; managing the reception area and general administrative duties.
- Greeting visitors on arrival and introducing yourself.
- Assisting Aftersales Advisors by checking in and out Aftersales vehicles
- Answering telephones and building rapport to understand customer needs, providing assistance or information if required.
- Providing refreshments for visitors where necessary.
- Encouraging customers to browse the showroom in order to experience the product.
- Observe and listen to assess the appropriate time to offer further assistance.
- Introducing sales colleagues to provide further information and progress the sale.
- Maintaining the showroom environment ensuring that the ambience is correct, by controlling lighting, music, heat etc.
- Ensuring all customer areas are maintained, that brochures are well stocked, up to date and in the right place.
- Working with the management team to support promotions or events with changes to the showroom environment.
- Working with colleagues and teams to ensure a seamless service to customer.
- Maintaining daily contacts into Kerridge Marketing system.
- Regularly cleansing the prospecting system to ensure that information is accurate and complete.
- Promote satisfactory customer relations through expeditious and courteous handling of the public.

**A stable work record along with Reception/admin or Front of House experience is required.**

**Benefits include**:
22 days annual leave increasing on tenure plus 8 days bank holidays

Eyecare Vouchers

Loyalty & Long Service Awards

Workplace Pension Scheme

Discounts on car purchases / repairs / parts

Ongoing training, both in-house and with the manufacturer

Staff referrals

Life Insurance (after qualifying period)

Car Leasing Scheme (after qualifying period)

**Job Types**: Part-time, Permanent

**Salary**: £10.50 per hour

Expected hours: 25 per week

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount

Schedule:

- Monday to Friday

Ability to Commute:

- Twickenham (required)

Ability to Relocate:

- Twickenham: Relocate before starting work (required)

Work Location: In person