Coffee Shop Supervisor Aramark

4 days ago

Watford, United Kingdom Aramark Full time

**Job title **: Supervisor
**Location : Watford Primark**
**Package **: Annual leave starts at 28 days (including bank holidays) and increases with length of service, exclusive discounts are available through our benefits scheme, company sick pay, employer/employee NEST pension scheme and eligibility for life assurance.

**Job description**

**Contracted Hours -**35 hours

**Activities and Responsibilities**

Supervisors are required to be flexible according to business requirements.The focus of each job may vary however, it is expected that activities will typically include the following:
Organise Team Members to deliver service effectively and monitor performance including performance feedback and conducting team appraisals. Ensure all team members get involved and feel included

Receive and deal with customer complaints appropriately and ensure compliments are shared with the team

Organise monthly stock count and conduct appropriate brand standard audits

Help in the recruitment and retention of Team Members

Identifies and supports Team Members who can and are willing to evolve their careers within Aramark

Train new Team Members to learn procedures and brand standards for all general tasks

Ensure cleaning standards and safety procedures are adhered to

Champion excellent customer service and effectively implement all customer communication tools provided by Marketing in order to build sales

Compile a training plan and ensure that all on and off job training is carried out accordingly for all front of house staff

Maintain computerised point of sale system and ensure that all staff are fully trained to operate it efficiently

Administration of schedules and salaries of all Team Members

Maintain P&L accounts and make accurate projections (including raw materials, wages etc) for relevant component(s)

Maintain schedule and timesheets of workers

**Competencies**
- Technical_
- Leadership_

Self-motivated

Adaptable / flexible

Ownership and accountability - makes decisions to resolve immediate issues

Coach/Mentor/Develop

Leads by example

Motivate/Inspire

Integrity

Embrace change/Adaptability

Set direction
- People_

Customer focused - communicates well with all types of customers

Communicator

Cooperative and supportive of others

Team work

Delegation

Able to prioritise
- Behaviours / Attitudes _

Positive attitude

Enthusiastic

Follow instructions

Coordination skills

Speed and diligence

Willingness to learn

Quality focused

Composed under pressure

Manages team well

Approachable

Empathetic - resolves minor team members or customers concerns
- Financial Acumen_

Performs supervisory duties and exercises financial authority at the level established by management for this position

Good understanding cost control and gross profit and Sales mix and the effect of promotions

Ability to maintain a variety of operating and general records and to prepare reports
- Direct Reports / Span of Control_

Team members

**Salary**: £10.00-£10.50 per hour

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Life insurance
- Sick pay
- Store discounts

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Watford, WD17 2DQ: reliably commute or plan to relocate before starting work (required)

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