Junior Enterprise Systems Analyst

2 weeks ago

Bristol, United Kingdom Unite Students Full time

**Technology at Unite Students**

We're all about creating a Home for Success for our students, using technology and data to empower them to find their home, their tribe and have a great stay with us through their studies.

Fast Paced. Innovative. Curious. Inspiring. Inclusive. Providing a home for 74,000 students in more than 170 buildings, the success of our customers, colleagues and partnerships are the measure of our work; we take our goals seriously, knocking them outof the park whilst having fun and helping each other grow. Prop-tech is an exciting sector and youll be part of a team that is redefining the end-to-end experience for our customers and introducing new ways to add value through products, technology and data.Our ambition is to run the best platforms and experiences in the sector and were investing in people and technology. Building an inclusive team that is diverse is essential
- it's what makes us, uS. We're passionate about building a team that respects, celebrates,and thrives from, the different experiences diversity of thought can bring. Whether you're interested in Marketing, Digital, CRM, Property Maintenance, Robotics and Automation, DevOps, Cloud and Data Engineering, Smart Building and IOT - or all of it - there'sa place for you in our Technology Team. We're here to make a difference across the board.

**What you'll be doing**

The Junior Enterprise Systems Analyst (HR) is responsible for providing functional expertise in our Enterprise HR Systems, our Learning Systems and any other Enterprise HR Systems.

Training will be provided in all our systems. The team has a strong cross collaboration with departments across Unite Students so you will gain exposure to other areas within the business.
- Provide 1st and 2nd level end-user support for our HR systems and the business processes they support, working to resolve the issues alongside our key users and Third party support partners.
- Working with our Managed Service providers where appropriate, to facilitate the delivery of BAU system changes and enhancements to improve business processes and provide the right tools for the job for our key users. This includes writing and analysis offunctional requirements for our Third Party support partners.
- Ensuring a full understanding of any new capabilities and that these are shared with the relevant impacted areas, so they can assess suitability for to support the business processes they underpin
- Coordinating HR SaaS releases, including ensuring UAT has been completed and scheduling and supporting where necessary, the implementation
- Provide support to the UAT process for system changes and new capabilities, co-ordinating and analysing testing scenarios, executing tests where necessary and supporting our key users through the process.
- Ensure SMEs (and wider business, where required) are duly informed of scheduled patches and minor releases in line with the People XD roadmap.
- Ensure all support calls and communication are logged within our ManageEngine Service Desk tool, respond to support calls within agreed SLA targets in a professional and courteous manner, and escalate calls internally or externally.
- Coordinate HR SaaS releases, ensuring the SMEs have confirmed completion of testing.
- Report any testing failures to Third Party support partners
- Develop excellent working relationships with customers and colleagues through strong interpersonal skills and an ability to work with diverse groups of people.
- Develop excellent working relationship with our Third Party support partners to ensure we are getting the best value from our suppliers

**What we're looking for in you**
- Knowledge and experience of providing support and analysis for HR systems.
- Experience of working with a call logging system/ITSM
- A self-starter who can demonstrate initiative, with the ability to prioritise workloads of self and support other team members
- Works to improve knowledge and skills to increase 1st line resolution, a willingness to learn about the wider business. A general curiosity and personal drive to be better.
- A great team player who enjoys working with and learning from others.
- An ability to communicate at all levels and develop good working relationships
- Experience of working with Third Party support partners, particularly in a SaaS model
- Knowledge of User Acceptance Testing processes

**Desirable but not essential experience**:

- Good understanding of SQL
- Good understanding of Agile project methodologies
- Previous experience of working as a functional analyst to ensure that key business systems are aligned with, and support provided for, key business processes

**What You'll Get in Return**
- An annual bonus so you can share in the company's success
- 25 days' paid holiday
- Pension - based on how much you save, we'll contribute 1% more
- Flexible working opportunities
- Shared Parental Leave - 18 weeks full pay
- Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more

**About Unite Students**

Founded in 1991, Unite Students is a FTSE 100 business and the UK's leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home We are driven by our values, culture,and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

**Instinctive inclusion.**We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn't just what we do but who we are.

**People make Unite Students.**Employees, students and neighbours all contribute to building environments where we can all thrive.

**Room for Everyone**

We're proud to be an employer that **embraces individuality**, and we're passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong.We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a **home for success**, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what's right, keeping US safe, and raising the bar. Join us as we build better experiences for studentsthat live with us.

**We are US.

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