Senior Claims Advocate

4 days ago

London, United Kingdom The Ardonagh Group Full time

**Purpose of the Role**:
To provide a quality advocacy claims service with responsibility for ensuring the effective management and settlement of construction claims for major civil and energy clients.

**Key Role Accountabilities**:
**Principal Tasks**
- Management and control of worldwide Construction claims
- Providing sound advice to clients
- On receipt of claim notification, identify risk, review details in conjunction with coverage/wording afforded, acknowledge to client/intermediary, prepare claims file accurately and promptly and maintain in-house and external computerised claims records
- Producing claims information and presenting to insurers, either in written or networked format; and dealing with any resultant instructions, queries and enquiries
- Monitoring insurers’ agreement and payment of funds and ensuring that payment is made to the appropriate beneficiary
- Reporting any claims difficulties immediately to management
- Ensuring relevant insurer’s instructions are notified to Client/expert and vice versa
- Building meaningful relationships with Clients, experts and insurers by dealing with them in a prompt, friendly and professional manner at all times
- Ensuring effective liaison with placing colleagues, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes
- Ensuring effective liaison with accounting colleagues both in respect of collection/payment of funds, any queries and the subsequent clearance of accounting entries
- Maintaining claims filing
- Keeping up to date with market and system changes
- Monitoring workload and reporting to management as appropriate

**Qualifications & Experience**:
**Essentials**:

- 5+ years’ experience in a relevant claims role
- Knowledge of ECF/CLASS
- Ability to use Word, Excel and PowerPoint
- Strong numeracy skills
- Strong communication skills
- Ability to work effectively as part of a team
- Ability to work under pressure and meet deadlines

**Desired Qualifications and Experience**
- ACII completion or working towards a CII designation
- Undergraduate degree
- Knowledge of Global XB internal claims system

**Person Specification**:

- You will be expected to deal honestly and fairly with fellow employees, customers, and others within the insurance profession and value other team members as colleagues. _
- Take responsibility for own learning and development is paramount; keep up to date with developments in law and practice relating to own field of expertise; and ensure that all external and internal training obligations and requirements are fulfilled._

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