2nd Line IT Support

3 weeks ago

Newport, United Kingdom Acorn Recruitment And Training Full time

Job Title: 2nd Line IT Support
Job Location: Newport

**Salary**: £25,000 - £27,000 per annum
Acorn is currently recruiting a 2nd Line IT Support to work for a small, fun, and friendly team, who provide high levels of support to their customers. This position offers a chance to join a dynamic and fast paced company who provide customer-focused IT Support.
As a successful 2nd Line IT support, you will have strong communication skills and a desire for providing outstanding service. You will have strong expertise and the ability to provide rapid solutions in resolving and further investigating possible escalations.

**Responsibilities**:

- Managing internal and remote issues for your team and customers
- Troubleshooting and diagnosing problems
- Accurate note taking for internal records
Experience required:

- Knowledgeable with MS SQL and excellent software skills
- Ability to Troubleshoot PC based PoS
- An aptitude for creating strong relationships across the business
Desirable experience:

- Confident and organised individual
- Strong telephone manner and customer service skills
- Previous experience with out of hours on-call rotas
Company benefits:

- 2% additional employer pension above minimum - Total is 10% with employee 5% and employer 5%
- Tech Scheme & Cycle Scheme
- Training Fund available for employees to utilise to fund new and additional learning
- Flexible working from home (support team office based but can be flexible once settled in)
- 23 Days Holiday plus Statutory, with addition day every year of service (starting after 2 years), capped at 30 days
- Annual paid-for days out with team
If you feel like your experience can fulfil this role and you are interested in working for a brilliant company, please send a recent copy of your CV to
Acorn Recruitment acts as an employment agency for permanent recruitment.

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