Customer Service Advisor
3 weeks ago
**About our Role**
**Base Location**: Portsmouth, Havant
**Salary**: £26,609 - £30,472 and a range of other benefits to support your family, finances and wellbeing.
**Working Pattern**: Secondment | **Office based** | Full Time, 37 hours per week, 08:00 - 17:00 Monday - Friday
We are looking for Customer Service Advisors to join our team on a permanent contract
**Key responsibilities will include**:
- Managing customer accounts by providing project updates.
- Attempting to resolve complaints at the first point of contact.
- Managing issues that arise for the customer and liaising with the wider business to resolve these.
**What do I need?**
To be considered for this role, we're looking for someone with a passion for customer service.
- You should be customer-focused, putting the customer at the heart of everything you do. You'll be the voice of the customer in this role, so it's important you can champion what they need.
- You should enjoy problem-solving and be able to absorb a lot of information.
- There are some technical aspects of this role that our amazing team will support and train you in, so it's important that you have a thirst for knowledge and enjoy learning new things.
- Previous experience in customer service is essential for this role but other than that, we're simply looking for people who have a desire to learn something new, love to talk with customers and be part of an exciting and growing part of our business.
**About our Business**
SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You’ll be working as part of a bigger team, enabling net zero, so teamwork will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.
**What's in it for you?**
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
**Next Steps**
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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