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Front of House Receptionist

4 months ago

Stockport, United Kingdom Mitie Full time

**Front Of House Receptionist - Sky - Stockport**

**Fixed term - Maternity Cover - starting 6th of April**

**Salary: £21835.00**

**Weekly hours: 40h**

**General**:

- To represent Signature in a proficient, professional and personal manner at all times.
- To ensure appearance is maintained to our grooming standards.
- To attend any training sessions requested by the management team.
- To assist all guests and MITIE/Signature clients with any reasonable requests.
- To report any faults or health and safety concerns to the relevant person or department, first point of contact would be the Workplace Manager or Front of House Manager.
- To comply with Signature standards for absences/ sickness.

**Front of House Receptionist**:

- Covering the Reception desk signing in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients.
- Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, internal auditing and staff passes report.
- Elements of travel to relieve other sites if needed.
- Weekly stock checks and ordering of stationary for office supplies.
- Proactively assisting with any events our clients require support on in relations to FOH requirements.
- Reviewing the security check list ensuring all faults have been corrected or logged to maintenance.
- Ensuring all health and safety posters and leaflets are up to date and relevant within FOH.
- Being the representative on behalf of the team for the engagement team.
- Maintain up to date health and safety folders, with direction from the National Front of House Manager.
- Maintaining and following the SOP's for the FOH team

**Telephone**:

- To answer the telephone within a timely manner using the correct greeting.
- To transfer all calls in an efficient, professional and personal manner.

**Security**:

- To remain constantly aware of security and report or act upon any suspicious event or person.
- To regularly liaise with the Building security/ onsite Building Manager to ensure we are aware of an issues/risks that may affect the office.

2 years' previous customer service experience within a reception, switchboard or room booking environment, with AV/VC knowledge and hospitality service. Qualified First aider or willing to undertake a course. This would all be beneficial but experience is not required as all training will be issued.

**Skills and Knowledge**:

- Strong communication skills (both written and verbal).
- Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint.
- The ability to interact confidently with all levels of business and guests

**Education or Certification**:

- 2 years reception/administration experience (beneficial not required).
- A Level (or equivalent).

Desired hospitality based qualification, or official training.

**Health & Safety**
- Follow Group and company policies and procedures at all times.
- Report any apparent deficiencies in systems of work or equipment provided that result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.