Service Specialist

Xylem |ˈzīləm|_
- 1) The tissue in plants that brings water upward from the roots;_
- 2) a leading global water technology company._
- Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues. Xylem is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas._
- If you are excited and passionate about helping us #letssolvewater, we want to hear from you For more information, please visit us at _
- ._
- We are thrilled to be recruiting for a Service Specialist to join the team at Warrington on a Hybrid basis. This is a exciting role working as part of the back-office Service team, supporting the Field Service team in the delivery of operations.
- Summary of role:

- Opening and loading service orders into SAP CS Module
- Ordering spares for service visits
- Ordering parts from third party suppliers & raising purchase requisitions
- Communicating with other departments to understand lead times and parts availability for service requirements
- Managing logistics for parts needed for service interventions
- Assisting in managing of engineers van stock
- Closing out all service jobs once completed including TECO, DMR and parts reconciliation.

Key Responsibilities:

- Ordering spares for service and responsible for managing spares to site by liaising with various other departments
- Ordering parts from third party suppliers for site works
- Working with service scheduler to advise on parts availability for visit planning
- Raising requestions for ordering of parts/Tools/ training from third party suppliers
- Liaising with Service engineers to advise on parts delivery’s
- Advising service sales of additional works to be quoted from reviewing service reports
- Ownership of closing out service jobs through TECO and DMR.

**Why Work at Xylem**

Everyone's equal value

We want people, regardless of skin color, age, disability, sexual orientation, and gender identity, to feel at home, not just at Xylem, but everywhere in the world. For us, diversity, equality, and inclusion mean more than just a policy or a set of methods. Diversity, equality, and inclusion are fundamental parts of our corporate culture and a key to long-term growth.