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Receptionist

3 months ago

Aviemore, United Kingdom Macdonald Aviemore Resort Full time

We have an opportunity for a Receptionist at Macdonald Aviemore Resort. The Resort sits in an enviable position within the Highland resort of Aviemore nestled within the Cairngorm National Park.

The Receptionist’s duties will include; check-in and out; effective reservation & event inquiry handling; collating guest service feedback; giving, receiving, and handover of information; accurate billing and posting of revenue; efficient and professional attention to guest & colleague inquiries.

Our expectation of you will be that you are able to work on your own using your initiative as well as contribute to the overall success of your team and the hotel. You must have the following:

- Welcoming and professional approach to guests
- Passion for exceeding guest expectations, first time, on time, every time
- Immaculate presentation standards in all that you do
- Experience in similar reception environment preferred though not essential as full training will be given
- Excellent communication skills with high standards of literacy, numeracy, and office-based computer systems
- Good working knowledge of reservation and rooms management system, preferably Merlin is preferred though not essential as full training will be given

As this is 7 day a week operation part-time roles must be available to work a variety of shift patterns

**Benefits include**
- Substantial discount on rooms across the Macdonald Hotels & Resorts group for yourself and friends & family
- Refer a Friend scheme that pays up to £200 for each successful referral that you make
- Free use of our leisure, pool and gym facilities at off peak times
- 25% discount on food and drink and spa treatments across our hotels and resorts
- 20% discount on golf
- Live in accommodation available
- Access to the Employee Assistance Programme through Hospitality in Action
- Access to Wagestream which offers a real-time view of accrued pay and access to earned wages, as well as a savings function and independent financial tips.
- Auto enrolment into our pension scheme and life assurance
- Uniform provided and free meals when on duty

**Job Types**: Full-time, Part-time

**Salary**: £10.50-£11.50 per hour

Expected hours: 20 - 50 per week

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Sick pay

Schedule:

- 10 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Tips

Work Location: In person

Reference ID: JGREC08022024
Expected start date: 15/03/2024