Prosecution Administration Officer

6 months ago

Reading, United Kingdom Great Western Railway Full time

**Who are we?**

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

**About the team?**

You will be a part of the successful Revenue Protection & Prosecutions Department. The department administers and actions all revenue protection sanctions issued by both on train and station based front-line colleagues. The successful operation of the department is a vital function on the Revenue Protection and Anti-Fraud Strategy.

**About the job?**

The success of the department relies upon the accuracy of data, and the smooth flow of the legal process, along with adherence to strict statutory time limits. You will assist the business by ensuring that the highest standards are maintained, and that the reputation and the revenue of the business is always protected.

As a Prosecutions Administration Officer, you will be receiving and entering revenue protection sanction items into case management systems and maintaining case records. You will also be gathering information and calculating fares and revenue loss arising from fare evasion.

**Your main responsibilities will be**:

- Accurate and timely data handling and entry
- Maintaining accurate case management records
- Telephone contact with internal and external stakeholders
- Producing and sending written communication regarding revenue protection actions
- Receiving and recording payments
- Calculating fares
- Office administration

**You'll need to be**:

- Familiar with GWR revenue protection processes,
- Skilled verbal and written communicator
- Competent in the use of IT especially MS Word and Excel and adaptable to using other software

**As a minimum you'll need to have**:

- Experience of working to deadlines
- Experience of working in a team environment
- A keen attention to detail
- Awareness of the Penalty Fare Regulations 2018 offences
- Awareness of the Regulation of the Railways Act 1889 offences

**About the location?**

Reading is easily accessible on the GWR and other Train Company networks.

**Working Pattern?**

This is a weekday position with an expectation of 35 hours per week.

**Additional Information?**

There will be a requirement to work from Reading on a regular basis. However, there is also the ability to work remotely when performing some of the tasks.

**The Reward?**

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

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