Porter - W9 Maida Vale

4 days ago

London, United Kingdom Abbatt Property Recruitment Full time

Day Porter - Maida Vale

Location: London W9

**Salary**: £18,000

**Job Type**: Permanent

Hours of Work: Monday to Friday 4pm-9pm and Saturday 8am-5pm

Description

A Day Porter is required to work within a luxury apartment block based in the W9 Maida Vale area. The Day Porter must ensure that the building is kept and maintained to the high standards expected, and ensure that residents receive a high level service whichis consistent with the policies set for the management of the property. Previous experience as a concierge in the residential sector of 5* hotel is essential for this role. A current CRB is desirable.

Duties
- The Porter is to meet and greet the residents, answer enquiries by telephone or callers to the desk. Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
- Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times.
- Maintain etiquette when addressing owners and residents
- Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.
- Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
- Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary.
- Correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
- Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrangecollection from the front desk.
- Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Light cleaning in absence of the onsite cleaner
- Whilst on shift the Day porter is responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken.
- Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems.
- Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.

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