Telephonist

This is an exciting opportunity for conscientious team players to join the Switchboard team. The position is for 37.5 hours per week.

The Switchboard department is the heart of the hospitals telecommunication service which oversees calls for Warwick, Leamington, Stratford and Ellen Badger Hospital sites.

In addition to the switchboard/telephony activities, the role also includes administration, dealing with emergency alarm systems, key management and a point of contact for patients and visitors who may need assistance.

Working days/hours are a mixture including early, days, evenings and/or weekends, on a rotation basis, to support the departmental needs. There may be occasions where additional hours and/or nights cover is required to support annual leave or sickness. Flexibility is key for the position.

To undertake general telephonist/receptionist duties acting as the first point of contact for our patient, visitors and staff.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

To receive and re-direct telephone calls to the appropriate departments in an efficient friendly manner.

To maintain a helpful and confident manner when dealing with patients, visitors and staff in order to promote the caring and professional image of the Trust.

To assist the general public with directions and enquiries at the reception window, which may include but not exclusive to PPE, patient transfers via porters, etc.

To operate the hospital bleep system including daily tests, dealing with faults and to issue batteries as required and recycle the batteries.

To issue and maintain records of key allocation and door codes for key personnel.

To monitor and escalate the emergency numbers 2222 & 3333, at all times.

To support on the activation of emergency procedures in the event of fire, cardiac arrest, maternity emergencies and major emergencies and to inform appropriate personnel.

To maintain all appropriate records including on-call rota’s, on-call mobile phone numbers.

Programme the on-call phones to the relevant on call consultants.

To provide on-call lists for the relevant wards and departments.

To deal with requests for access from the general public to hospital wards in an efficient and friendly manner.

To deal and escalate requests for non-emergency transport from wards and departments using SWFT logistics.

Follow set procedures when reporting faults with equipment.

To regularly carry out the testing the emergency red phones throughout the hospital.

To initial assist and escalate the emergency lift phones/communication as and when required.

To support in the regular testing of alarms and systems in conjunction with Estates.

To regularly monitor alarm panels and report any issues to security, porters or estates, blood bank, or any other associated team.

To liaise with Estates out of hours on-call staff with regard to issues relating to maintenance for all South Warwickshire NHS Foundation Trust Hospitals. Warwick, Stratford, Rehab, Ellen Badger.

To be the primary site contact for calls relating to patient transfers/discharges for via the agree logistics service provider.

Update the internal telephone directory from the starters and leavers list.

To support the internal postal team relating to mail redirecting around the Trust which cannot be identified.

To support queries relating to car parking in the absence of the Security team.

To take all necessary care for the security of equipment and information.

To co-operate with colleagues and management to ensure the health and safety of themselves and others.

To liaise with relevant personnel and co-ordinate any queries concerning the mortuary out of hours.

To contact and assist, if applicable, the on-call manager with regard to out of hours queries.

Regular use of the Trust computerised Patient Administration System
- Lorenzo to locate patients and assist with enquiries.

To communicate and respond to patients an