Savings Assistant

4 weeks ago


Leek, United Kingdom Leek Building Society Full time

**Location**:Hybrid working with 5 days per fortnight in the Customer Service Centre (Leek, Staffordshire) and the remaining time remotely.

**Employment type**:x1** **Full-time, permanent position and x1 12 month maternity cover

**Salary**: £20,577

**Working hours**:35 hours per week, worked flexibly.

Participation in an on-call rota for Saturdays may be required. Occasions may arise where you are required to work outside of these hours, or travel to branch locations, to meet operational needs or respond to high priority incidents.

**The Organisation**

Leek Building Society is an award winning, highly admired, local mutual building society that is owned and trusted by its members and were on a mission to become even stronger.

Were a great place to work too with a strong sense of family in a recent staff survey, 97% of colleagues said that they were proud to work for Leek Building Society, recommending us as a great place to work. And we want to make things even better.Were also a socially responsible employer with an unflinching focus on making a positive difference to the lives of our members, employees, and the local community.

Youll be joining the business at a fantastic time of growth, with a transformational investment in our premises, people, and products along with other exciting projects like the launch of our digital platform which will benefit both our staff and members.

If youve a passion for providing excellent customer service this could be just the opportunity for you

**Job Purpose & Scope**

Our Savings Customer Assistants are an essential part of the Society, relied upon to help our savings members who use prefer using our postal, phone and online services.

If you have a passion to deliver an exceptional customer service, then youll have the opportunity to engage with our members over the phone helping to deliver great experiences when they seek our help and support.

As part of a wider Customer Support team, youll have the opportunity to engage with our branch teams who also support our members across our twelve branches and have the opportunity to work with head office teams focusing on how we can continuously develop and improve the quality and effectiveness of our customer processes.

**Duties and Key Responsibilities**

**Customer Service**
- Respond to customer enquiries received by phone, post and online delivering exceptional customer service.
- Accurately and efficiently process savings related customer requests.
- Co-ordinate and process mailings to our members.
- Keep abreast of changes in Savings accounts, procedures and regulation.
- Achieve individual objectives, supporting the achievement of Savings Department objectives and thereby contributing to the overall success of the Society.
- Contribute to a continuous improvement ethos, always looking for ways to improve what we do and how we do it.

**Person Specification**

**Experience**
- Experience of working in a customer service environment.
- Experience of contributing effectively to a team.
- Experience of working to challenging objectives is desirable but not essential.
- Previous experience of working in a financial services environment is desirable, but not essential.

**Skills & Abilities**
- Good level of numeracy and literacy skills.
- Ability to communicate effectively across multiple channels to support customer outcomes.
- Excellent customer service skills.
- Organisational and time management skills.
- Ability to work effectively as part of a team and use own initiative.
- Ability to take a proactive approach to work.
- Previous experience of Microsoft Word/Excel.

**What benefits are on offer**:

- Competitive salary rates
- 35 hour working week (full-time)
- Contributory Stakeholder Pension Scheme
- Free Bupa health screening
- Minimum of 23 days paid holiday per annum plus bank and public holidays
- Parental Schemes
- Sick Pay guaranteed for 6 months for major illnesses
- Holiday purchase/sale scheme
- Life assurance of 4 times your annual salary
- Employee assistance programme
- Staff discount on insurance products
- Continuous development opportunities
- Were open to discussing working flexibly

If the above sounds like something youd thrive at, wed love to hear from you


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