Failsafe Coordinator

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

The post holder will be responsible for liaising with various stakeholders to ensure that we meet the national faster diagnostic standard (FDS) target, contacting patients to confirm their attendance to appointments, liaising with clinicians to review patient pathways and working closely with the Straight To Test (STT) admin team to ensure all appointments are scheduled. They will also co-ordinate patient pathways according to Trust policies and NHS waiting time targets, whilst always having patient care at the forefront of everything. You will oversee the administration of our patients’ journey from the point of referral until they have received treatment, doing everything necessary to ensure their treatment is delivered as smoothly as possible.

If you think you can bring the CAKE to our service then we would love to hear from you
- To train the failsafe teams to ensure appropriate knowledge, bookings and clinic management.
- To provide the best possible customer service to external and internal customers.
- To liaise with GP’s, patients and all clerical and clinical staff on any day-to-day queries regarding outpatients.
- Responsible for daily, weekly and monthly Key Performance Indicators for the outpatients department.
- To ensure knowledge of all long waiter patients and their pathways.
- Responsible for all annual leave and sickness days for the Failsafe team.
- To attend daily huddles, chair meetings and provide staff one-to-ones as required.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.