Out of Hours Worker

3 days ago

Pontypool, United Kingdom Cyfannol Womens Aid Full time

**Out of Hours Assistant**
- Salary: £9.50 per hour_
- Permanent Position_
- Hours: Average 25 hours per week, on a 4-week rolling rota basis, including bank holidays and weekends. _
- Overnight shifts are sleep in shifts from 11pm._
- **Week 1 - Monday 17:45- 6am, Friday 17:45-6am**_
- **Week 2 - Tuesday 17:45- 6am, Saturday 17:45- 6am **_
- **Week 3 - Wednesday 17:45-6am, Sunday 17:45- 6am **_
- **Week 4 - Thursday 17:45- 6am, Saturday 10am - 6pm, Sunday 10am - 6pm**_
- Staff are offered the opportunity to undertake additional shifts to cover absences._

**About the role**

Our cultural vision is one of developing and maximising our people’s potential. The successful applicant will join our Torfaen Team working with a diverse group of people either in the community or within refuge. Alongside your team, you will provide a pro-active, people-led, holistic, and trauma-informed service to women, young people, and children. This role requires you to empower and support women and children, carrying out individual risk assessments and contributing to the health and safety within refuge. Key to this role will be ensuring the safety of everyone you support and working within Cyfannol’s framework to help achieve these aims.

**About you**

You will be resilient and robust with the ability to build trust and relationships with vulnerable people easily. You will have an understanding and an empathetic personality, which will assist your approach when providing practical and emotional support to people via a range of methods. You will enjoy variety and change with the ability to work under pressure and on your own initiative, although supported by a three tiered on-call system. You will be open minded, non-judgemental, enjoy working with different backgrounds/cultures and understand the complexity of VAWDASV.

You will have an approach that fosters empowerment and personal growth. You will understand the challenges of providing critical services to vulnerable people, and ideally have experience within the Violence Against Women, Domestic Abuse & Sexual Violence sector.

**Specific responsibilities**

**1. **Assist with provision of support to women and children residing in refuge / accommodation projects.**
- Work with women and children in an empowering and engaging manner, as set out in our Model of Support policy.
- To work evenings, overnight, weekends and bank holidays within our staffed refuges in Torfaen.
- Carry out some administrative duties on behalf of the team in relation to women’s case work. (e.g. Entering information, embedding files on MODUS, making phone calls).
- To undertake some support work as directed by the keyworker or manager in relation to an individual’s support plan, needs or risk assessment and safety plan
- To assist in the planning and delivery of activities for women residing in the refuge.
- To update refuges online with respect to vacancies as they occur.
- Support women and children to have a voice within the organisation and the sector, by for example, encouraging them to complete surveys, give feedback and attend associated events.
- To ensure that communal areas on the refuges are closed down and safe after 11 p.m. (Turning off main lights, fans, checking of external doors etc.)

**2. **Health, Safety & Repairs**

To carry out and record health and safety checks and property checks to the specifications required, (internally and externally these will be divided between day and night staff):

- Daily (visual checks).
- Fire Drills.
- Act as a Fire Warden for the building.
- Assist in completion of and auctioning of site risk assessments.
- Report emergency repair/maintenance issues and liaise with the housing association.
- Ensure that any remedial work required in respect of faults/deficiencies are reported and that the work takes place.
- Ensure all checks and actions taken are thoroughly recorded.
- Provide access to contractors attending buildings.
- Be familiar with alarms, CCTV and security systems.
- Ensure the safety and security of all residents, addressing any breaches of security according to policy and procedures.

**3. **Cleaning**

To clean private bedrooms in between occupancies (flat/room change around).
- To wash and change bed linen, towels, cot bedding and similar between occupancies.
- To maintain the cleanliness of the external area of the premises.
- To undertake ‘motivational cleaning’ exercises with women where necessary.
- To undertake cleaning of communal areas when necessary to maintain standards and minimise health and safety risks.

**4. **Stock Control**
- Monitor stocks of consumables.
- Report the need for purchase of refuge stocks including bedding/towels, cleaning materials, food and welcome packs and other household items.
- To advise the manager of needs relating to furnishings or equipment.

To assist in providing the organisation’s out of hours response:

- Respond to phone calls from the Live Fear Free help line
- Undertake ass

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