Lead Service Coordinator

**JOB DESCRIPTION**

**Job Title: Lead Service Coordinator**

**Hours of work: 40 hours per week**

**Base: London; Cleanheat Offices**

**Job Purpose**

The Lead Service Coordinator supports all aspects of the office including managing customer requests, setting up work for the engineers, ordering and receipting of parts and equipment, managing account queries and supporting the Office Management Team to ensure the office runs efficiently.

**Duties and responsibilities**
- Manage and support the process for issuing and recording all quotations, ensuring all quotations are sent to customers within target timescales
- Manage and support the scheduling team in scheduling engineers and ensure all works are prepared with parts, job details including access, and accurate client information
- Manage and support invoice preparation, recording, filing, ensuring sign-off if required, uploading to client portals if applicable, resolving invoicing queries from customers as and when they occur
- Work alongside the Office Manager in managing client accounts, chasing payment and where necessary escalating non-payment to senior management
- Work alongside the Office Manager in developing and maintaining all administrative processes and operational policies as required
- Ensure all customers are dealt with in a timely and professional manner and that existing customers are communicated with regularly. This will include all invoicing or quotation queries.
- Manage the induction process for new office staff to ensure all understand management processes and comply with all regulatory requirements and company policies
- Ensure all office systems and processes are fit for purpose, used effectively and support the development of the business
- Ensure all health and safety matters including all incidents and accidents including those required by the Health and Safety Executive are accurately recorded and managed
- Support the process, in conjunction with the Office Manager, for ensuring the company retains all relevant certifications including preparing for any review or inspection
- Work effectively with all members of staff and contribute to the corporate objectives and the development of a strong corporate team approach
- Undertake any other reasonable duties as requested by the Management.
- Supporting Management Team by providing detailed managerial reports for areas of the business under your direction.

**Person Specification**
- Demonstrates a high degree of professionalism at all times
- Focused on delivering impeccable customer service form and interview
- Able to take personal responsibility for success and failure
- Demonstrates passion for excellence in quality and service delivery
- Flexible and adaptable in approach to all staff to support team working
- Promotes solutions and opportunities to all business challenges
- Seeks out and takes opportunities for improving the services offered
- Seeks out and takes opportunities for improving efficiency and profit
- Supports learning and development of self and others
- Supports and promotes equality and diversity

**Experience**
- Previous relevant experience of running a small team/department. Including general line management duties.
- Evidence of delivering high quality service to customers interview
- Evidence of successfully working in a team
- Evidence of understanding commercial contracts, invoicing and basic accounts
- Understanding of compliance with legal obligations and company policies
- Evidence of budgetary management experience

**Knowledge and skills**
- Understands and can develop effective audit trails of business transactions and form and communications interview
- Excellent customer care skills, telephone skills
- Self-starter with a positive outlook and able to manage own workload
- Demonstrates ability to understand issues quickly and explain them clearly and succinctly
- Demonstrates ability to prioritise workload to achieve deadlines
- Able to problem solve and continuously seek improved performance
- A calm, logical approach with an ability to work and deliver under pressure
- Strong IT skills particularly in Office365 products
- Able to work effectively with bespoke IT including operational deployment

**Salary**: £30,000.00-£32,000.00 per year

Schedule:

- Monday to Friday

COVID-19 considerations:
Office COVID precautions in place i.e desk screens

Ability to commute/relocate:

- Rotherhithe: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: LACAJCC