Optical Assistant

1 month ago

Newcastle upon Tyne, United Kingdom The Big Optician Full time

**About us**:
We are a family owned, independent opticians established in 2004. We are one of the largest optical practices in the North East and we are located on the edge of the trendy Ouseburn area of Newcastle - a short walk from Newcastle City Centre.

We provide high quality eyecare to our customers as well as top of the range eyewear and contact lenses. We are about to incorporate hearing clinics into our portfolio of services.

We have a loyal customer base who quite rightly expect a high quality experience from us. Many of our customers have remained with us since we opened 20 years ago. We offer free customer and staff parking as well as being close to local bus and Metro links. We are a small team of friendly staff with many years of optical experience. You would become part of a hardworking and very supportive team.

**About you**:

- Experience working within a similar role in optics (highly desirable but not essential)
- Excellent telephone manner
- A confident communicator
- Excellent interpersonal and communication skills
- The ability and willingness to learn new skills and use technology
- The ability and willingness to deliver excellent customer service
- Experience of working in a clinical retail environment (desirable)

**Main functions of the post**:

- You will be involved in most aspects of the customer journey ensuring that you deliver a first-class customer service in all that you do which will include:

- Making and receiving telephone calls; making appointments, answering client queries and promoting the services of the business
- Booking in private and NHS clients onto the computer systems
- Undertaking screening examinations on clients using clinical equipment and technology
- Undertaking contact lens teaches to new contact lens wearers
- Scanning and ordering spectacle lenses
- Placing orders through the sales and ordering systems
- Assembling and adjusting clients' spectacles
- Assisting clients to choose spectacle frames and lenses
- Facilitating a high level of quality in all aspects of the customer journey
- Other responsibilities as the role develops in line with the needs of the business
- **What we are offering**:

- Full time or Part-time, permanent position which may include weekend working
- The opportunity to work in a customer-facing role within a small, supportive, experienced team of friendly people
- Salary (above industry standard) depending upon experience
- 5 weeks annual leave plus bank holidays
- Company pension, free parking and other staff benefits
- Induction and ongoing training and development

**Job Types**: Full-time, Part-time, Permanent

Pay: £17,093.73-£28,500.00 per year

Expected hours: 24 - 40 per week

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Ability to commute/relocate:

- Newcastle upon Tyne NE6 1JX: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Opticians: 1 year (required)

Work Location: In person

Application deadline: 14/02/2022

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