Technical Support Advisor

2 months ago

Crewe, United Kingdom Radius Payment Solutions Full time

**Job Title**: Technical Support Advisor

**Location**: Crewe, Cheshire

**Working Hours**: Monday to Friday, 08:30 - 17:00

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

**Job Purpose**

The role of the Technical Support Advisor is really important to us. You will be responsible for providing technical support for the commissioning of Telematics devices, including trackers and dashcams. You will be required to answer calls from engineers and assist customers with technical issues, ensuring timely solutions and customer satisfaction. You will be responsible for investigating and diagnosing technical problems and providing solutions to the customer.

We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30 am - 5:00 pm.

**Your responsibilities day to day will be**
- Answering calls from engineers and providing technical support for the commissioning of Telematics devices, including trackers and dashcams.
- Assisting customers with technical issues and providing timely solutions, ensuring customer satisfaction.
- Working with the internal team to resolve customer issues and escalate issues when necessary.
- Investigating and diagnosing technical problems and providing solutions to the customer.
- Communicating effectively, both verbally and in writing, with customers, team members and management.
- Continuously improving technical skills and knowledge to provide excellent customer support.

**What do we expect of you?**
- Excellent customer service skills with the ability to communicate effectively with customers.
- Good problem-solving skills and ability to think on your feet.
- Ability to manage time effectively, prioritise tasks, and meet deadlines.
- Good attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Willingness to learn.

**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background

  • Technical Support Advisor

    2 weeks ago

    Crewe, United Kingdom Radius Payment Solutions Full time

    **Salary**: up to £26,000 **Location**:Crewe - CW1 6EG **Working Hours**:Mon - Fri (8.30am - 5pm) **Heard of us?** We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of...

  • Technical Support Advisor

    6 days ago

    Crewe, United Kingdom Radius Payment Solutions Full time

    **Salary**: up to £264,000 **Location**:Crewe - CW1 6EG **Working Hours**:Mon - Fri (8.30am - 5pm) **Heard of us?** We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of...

  • 3D Printer Customer Support Advisor

    1 week ago

    Crewe, United Kingdom Anderson Wright Consulting Ltd Full time

    **3D PRINTER CUSTOMER SUPPORT ADVISOR - CREWE - £25,000 BASIC SALARY** We are working with a fantastic company based in Crewe. They are part of a very successful Europe wide group. The group already has a strong e-commerce presence in the 3D Printer market and want to bring that success to the UK. This is an exciting opportunityto be part of the UK 3D...

  • Service Advisor

    2 weeks ago

    Crewe, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor / Service Receptionist** **Salary - up to £28,000 basic OTE £33,000** **Location - Crewe** Richard Abson Group are helping a main car dealership in Stoke, to find them an experienced and quality Service Advisor / Service Receptionist. This is an amazing opportunity to work with a busy and successful dealership and supported by an...

  • HR Advisor

    5 days ago

    Crewe, United Kingdom Clearwater People Solutions Full time

    Are you an experienced HR Advisor who understands the needs of a small but complex business? Perhaps you are a HR Coordinator looking to take the next step in your career? We are partnered with a unique financial services organisation to support with their recruitment of a HR Advisor. This is a new role and will give the successful individual the...

  • Service Advisor

    1 week ago

    Crewe, United Kingdom Lookers Plc Full time

    OTE: GBP £34,800.00/Yr. Overview: **Crewe BMW/MINI** **44 Hours weekly** **£30,000 per annum** Lookers Crewe BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service Manager, David Wilson. With ongoing investment...

  • Service Advisor

    1 week ago

    Crewe, United Kingdom Lookers Plc Full time

    OTE: GBP £34,800.00/Yr. Overview: **Crewe BMW/MINI** **44 Hours weekly** **£30,000 per annum** Lookers Crewe BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service Manager, David Wilson. With ongoing investment...

  • HR Advisor

    4 days ago

    Crewe, United Kingdom Clearwater People Solutions Full time

    Are you an experienced HR Advisor who understands the needs of a small but complex business? Perhaps you are a HR Coordinator looking to take the next step in your career? We are partnered with a unique financial services organisation to support with their recruitment of a HR Advisor.This is a new role and will give the successful individual the opportunity...

  • Hseq Advisor

    5 days ago

    Crewe, United Kingdom Navartis Full time

    **HSED Advisor** An opportunity to join the UK's leading Train Maintenance company who specialise in light & heavy maintenance across six different depots within the UK. This role is pivotal in assisting and supporting raise the health and safety standards and compliance across the depots and offices by actively encouraging and facilitating engagement and...

  • Client Support Advisor

    5 days ago

    Crewe, United Kingdom ao.com Full time

    **About The Role**: **Salary**: £20,000-£20,500 Shift Pattern: 5 out of 7 days rota based but includes Weekends Full time, Permanent role working 37.5 hours per week Making customers happy is at the heart of everything we do. As a Client Support Advisor at AO you will be the main point of contact for all customer issues and enquiries. We treat every...

  • HR Advisor

    2 weeks ago

    Crewe, United Kingdom BramahHR Full time

    Are you an HR Advisor looking for a new challenge and an opportunity to join a company who invest in career progression? An exciting opportunity awaits you as an experienced HR Advisor to join our team and embark on a rewarding journey towards becoming an HR Business Partner. Within a span of three years, you'll have the chance to ascend to the esteemed...

  • Quality Advisor

    1 month ago

    Crewe, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Quality Advisor** Pertemps Crewe are delighted to be representing our well-established client who has been in their sector for over 40 years! Due to continued success, they are looking to bring in a quality advisor. - Salary: £50,000.- Hours: 08:00 - 16:00 Monday to Thursday, 08:00 - 14:00 Friday (36 hours per week).- Location: Crewe,...

  • HR Advisor

    5 days ago

    Crewe, United Kingdom Clearwater People Solutions Full time

    Are you an experienced HR Advisor who understands the needs of a small but complex business? Perhaps you are a HR Coordinator looking to take the next step in your career? We are partnered with a unique financial services organisation to support with their recruitment of a HR Advisor.This is a new role and will give the successful individual the opportunity...

  • Customer Service Advisor

    2 weeks ago

    Crewe, United Kingdom Radius Payment Solutions Full time

    **Salary**: up to £24,000 **Location**:Crewe - CW1 6EG **Working Hours**:Mon - Fri (8.30am - 5pm) **Heard of us?** We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of...

  • Customer Services Advisor

    2 months ago

    Crewe, United Kingdom Anderson Wright Consulting Ltd Full time

    **CUSTOMER SERVICE ADVISOR - CREWE - £22500.00** We are working with a prestige company who are on the top employers in the Crewe area. Due to an internal promotion and continuing success, we are recruiting for experienced Customer Service Advisors to join their supportive and friendly team. **COMPANY BACKGROUND** Established over 20 years ago, the...

  • Customer Services Advisor

    1 month ago

    Crewe, United Kingdom Anderson Wright Consulting Ltd Full time

    **CUSTOMER SERVICE ADVISOR - CREWE - £21840.00** We are working with a prestige company who are on the top employers in the Crewe area. Due to an internal promotion and continuing success, we are recruiting for experienced Customer Service Advisors to join their supportive and friendly team. **COMPANY BACKGROUND** Established over 20 years ago, the...

  • Customer Training Support Advisor

    6 days ago

    Crewe, Cheshire, United Kingdom Synergy Recruitment LTD Full time €27,350

    Salary: £25,000 (+ bonuses = £27,350 OTE) Career progression, sociable hours, and a fab, friendly team. If you are an experienced customer service advisor who is looking for all of the ^, then we've got the job for you! Due to continued growth, our Crewe-based client is looking to expand their team with 4 new Customer Service Advisors. There are more...

  • Human Resources Advisor

    1 week ago

    Crewe, United Kingdom Clearwater People Solutions Ltd Full time

    Are you an experienced HR Advisor who understands the needs of a small but complex business? We are partnered with a unique financial services organisation to support with their recruitment of a HR Advisor. This is a new role and will give the successful individual the opportunity to shape the role and grow within the company. This role can be either full...

  • Human Resources Advisor

    1 week ago

    Crewe, United Kingdom Clearwater People Solutions Ltd Full time

    Are you an experienced HR Advisor who understands the needs of a small but complex business? We are partnered with a unique financial services organisation to support with their recruitment of a HR Advisor. This is a new role and will give the successful individual the opportunity to shape the role and grow within the company. This role can be either full...

  • Human Resources Advisor

    1 week ago

    Crewe, United Kingdom Clearwater People Solutions Ltd Full time

    Are you an experienced HR Advisor who understands the needs of a small but complex business? We are partnered with a unique financial services organisation to support with their recruitment of a HR Advisor. This is a new role and will give the successful individual the opportunity to shape the role and grow within the company. This role can be either full...