Business Support Assistants

6 months ago

Birmingham, United Kingdom Birmingham Children’s Trust Full time

There has never been a more exciting time to join Birmingham Children’s Trust as we celebrate our GOOD Ofsted status which we are immensely proud of. Birmingham Children’s Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘Outstanding’.

We have a current exciting opportunity within our Business Support Service Youth Offending Team for self-motivated Business Support Assistants, providing essential support to our practice staff members. The Service is currently in a period of redesign and given a changing environment, is looking at ways of working to better support the achievement of better outcomes for children and families.

The post will be supporting our Youth Offending Service. Business Support plays a crucial role in providing support to practitioners working with Young People and Families. The team provides assistance in a variety of tasks which are generally delivered via our many shared mailboxes. We also provide Outputs for several professional meetings. Attendance on site is required by BSS in a variety of buildings. As well as General tasks we also support the Youth Offending Service Court Team which is currently based at the Magistrates Court in Birmingham city centre. You will work closely with your colleagues to ensure we meet our Service Level Agreement for requests. This is a fast paced but rewarding working environment.

You will be working with colleagues and multi-agency professionals at all levels across the service to contribute to positive outcomes for some of the most vulnerable children and families

We are looking for someone who has good organisational skills and who is able to problem solve and use their own initiative, and to have great attention to detail with excellent communication skills. Experience of Outputs is desirable, although training will be provided.

About You.

You will be a ‘can-do' person, who is passionate about high quality service delivery and performance. You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach.

Key skills we will be looking for in your personal statement include:

- An ability to support meetings, including the provision of Outputs (note taking) and recording of actions, as requested by the business (Training will also be provided)
- Attention to detail with an ability to work accurately e.g. literacy and numeracy
- Ability to work on own initiative with a pro-active approach to all tasks to ensure business objectives are met
- An ability to work flexibly as part of a diverse team environment, providing cover when needed to ensure continuity of service provision, and the ability to multi-task to cover other roles within the team
- Experience of dealing with several conflicting and changing priorities effectively to achieve business objectives

Although we try to work in a Hybrid working model this is considering business need and covering our multiple sites. Youth Offending Service is a citywide service therefore flexibility to cover locations across the city will also be required.

**What you can expect from us**:

- Being part of a positive, supportive, ‘can-do’ service and wider Trust
- We are a forward thinking, innovative organisation, proactive in delivering the most optimum services for our children, young people and wider local community.
- Career development opportunities
- Regular development discussions

**And some of the benefits of working for us, click **HERE** for more about our offer**
- Mental health / emotional support - 24/7 employee assistance programme
- Hybrid model of remote working
- 29 days holiday on joining, plus bank holidays. This increases to 32 days after five years’ service, and then 34 days after ten years’ service
- Generous contributory pension scheme

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