Senior Hotel Receptionist

To welcome guests and endeavour to answer all queries. To sell hotel services and facilities, receive and account for payments.

To greet guests following correct registration procedures.
- Check out guests and receive payments ensuring all transactions are completed in line with standard operating procedures.
- Cash up and reconcile at the end of each shift.
- Provide an efficient and accurate booking facility in the absence of the Reception manager. To fill hotel/lodges wherever possible at the highest rate possible from the given allocation.
- Open up and close down reception when on relevant shift, passing on and receiving all information to and from the night porter. Maintain a clean, tidy and safe reception area.
- Operate main switchboard.
- Operate the radio system.
- Issue and receive departmental keys and floats.
- Print daily reports for housekeeping, restaurant & period sales for General Manager.

To be able to use all relevant systems for bookings/taking payments.
- To be aware of all functions that day and their needs.
- Maintain knowledge of all services, policies and procedures offered by all departments.
- Attend training sessions and departmental meetings as and when requested.
- Repot all accidents via the company accident reporting procedure to a manager.
- Undertake any reasonable request from a member of the management team to promote customer service and/or a harmonious working environment.
- To assist guests to their room/lodge, issuing keys and information.

Reference ID: Reception

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

**Job Types**: Full-time, Permanent

**Salary**: £11.92 per hour

**Benefits**:

- Discounted or free food
- Gym membership
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Par, PL24 2TS: reliably commute or plan to relocate before starting work (required)

Work Location: In person