Client Implementation Specialist

1 month ago

London, United Kingdom Freemarket Full time

**Job Purpose**

At Freemarket we place our clients first and we are always looking to improve our client journey and user experience. Our service delivery is a blend of both technology and people, designed to create savings and drive operational efficiencies. As a part of our strategic development and continued improvement of our platform business, we are now looking to grow our Client Implementation team.

The Client Implementation Specialist will work alongside the Commercial, Client Support, Banking, Operations, Compliance and Technology teams and will be responsible for the implementation of Freemarket's solution for its' clients. Specifically, we want to onboard our new clients faster and more efficiently so that they can start using our services sooner.

This is an exciting role for a driven and ambitious personality. You will be the primary point of contact for our new clients, whilst managing the client delivery end to end. This consists of gathering initial key data, collaborating with internal stakeholders, quality checks of new accounts, and training and activation of clients.

**Responsibilities**
- Develop and manage implementation workflows, automations and pipeline using an internal CRM.
- Manage internal stakeholders and SMEs to ensure that clients are delivered in line with agreed timelines and governance standards (minimum margins, agreed volumes etc)
- Provide validation of the client's set-up from a technical and operational perspective, as well as ensuring the completeness of due diligence and legal documentation
- Oversee client testing of the Freemarket solution through platform demonstrations.
- Ownership of all client-facing communications and meetings as required.
- Understand the clients' needs and identify opportunities to improve the client experience within the Freemarket platform.
- Work closely with internal teams to improve implementation and client activation timeframes.
- Highlight relevant client delivery risks to team leaders and senior management (for example, any risk to the timeframe, success, or volume expectations of a client).

**The person we are looking for**:

- A problem solver, with an analytical mind and an assertive attitude
- Strong and proven project and process management skills including stakeholder management.
- A self-starter with proven commercial acumen and client focus.
- Highly organised with an advanced attention to detail
- An ability to build strong relationships from the outset.
- A team player with an impeccable level of integrity and a solid reputation
- Willingness to travel as required across the UK or overseas and stay overnight at client locations.
- An interest in Payments, Banking, FX, and Treasury Management.
- Previous experience working in an early stage, high growth business is useful but not essential.
- Strategic leadership thinking and ability.

Freemarket offers a hybrid working model and you must be able to attend the office near London Bridge when required.

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