Direct Payment Support Worker

4 months ago

Morpeth, United Kingdom Northumberland County Council Full time

Job Information
**Direct Payments Support Worker**

This is an exciting opportunity to work within a fast-paced team with enthusiastic and experienced Direct Payment Support Workers.
- To Support Children and Adults through the Direct Payment process to safely and legally recruit and continually offer support in relation to employment and all aspects of their Direct Payment.
- Providing and receiving complex, sensitive, or contentious information, where persuasive, motivational, negotiating, training, empathic or re-assurance skills are required.
- To Support with advertising, recruitment, and interviewing applicants with Direct Payment recipient.
- To Support Direct Payment recipient with employer responsibilities, i.e register with payroll company, Contracts of employment, Liability Insurance.
- To calculate and verify payment to be made to Direct Payment recipient via Finance Department.
- Provide Direct Payment training to Care Managers, Social Worker, Health Colleagues, and any other professionals as requested.
- Liase with Contract Section, Care Managers, Finance, and other colleagues in relation to costing care packages, and resolving queries and finance issues.

**We are a team of 14 made up of the following roles**:

- 1 Team Manager
- 2 Senior Direct Payment Support Workers
- 7 including Vacant Post Direct Payment Support Workers
- 3 Admin Assistants
- 1 DP Finance and Audit Officer

**You must have**:

- Exceptional communication and customer service skills, with the ability to relate and build a rapport with people of all backgrounds at all levels.
- Problem solving skills to enable effective and efficient resolution of concerns and queries from care managers, service users.
- Ability to implement unpopular decisions when necessary.
- Ability to work with limited direction away from office base or as part of a team.
- Ability to remain calm and professional in difficult and sometimes hostile situations.
- Ability to liaise and network with a wide range of agencies.
- Ability to use word processing and information technology and compile and analyse relevant data.
- Organisational skills.
- Ability to work to and plan for deadlines.
- Must be able to demonstrate the English language proficiency level required for this post.

**Essential Criteria**
- Degree or relevant significant experience within a Finance, Customer Service, Human Resources or Social Care role
- Valid UK Driving License

**Why choose us?**
We have some outstanding benefits to offer you, including:

- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme - up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Car leasing scheme

**Further information**

Please contact Debbie Allman, Team Manager on 07500075690 for an informal conversation about this position.

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