Sale & Customer Service Agent
2 months ago
Shift work from 8am - 8pm MON -SUN
Salary £19,500 - 22,000
Handle incoming calls for both sales and service calls
Generate sales through understanding customer needs and creating desire
Cancel, modify or confirm visits already sold
Upsell additional products, services and extended stays
Assist customers on live chat with enquiries about the product and website bookings.
Must be able to travel and work from other offices as and when required in line with business needs.
Key Competencies:
Dutch OR German speaker to native level
Good written and verbal English language skills
Excellent interpersonal skills
A background in travel/leisure reservations is desirable
Able to add to a high performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client
A natural ability to drive sales
Professional and emotionally resilient.
To embrace the brand vision of the Center Parcs core values
Good attention to detail
Excellent multi tasker
Aims to surprise and delight on every customer interaction
Experience in a previous customer service or sales roles (E);
Excellent communication and motivational skills, ability to multitask and work independently (E);
Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E);
Flexible approach to working hours and location (E);
Excellent understanding of call centre practices, KPIs etc. (P);
Compensation & Benefits
IIP Accredited Employer
BUPA Life Insurance Scheme
Childcare Vouchers
Dentist scheme
Eye test vouchers
Excellent onsite training and induction
Staff room with refreshments
Corporate discounts, including hairdressing, gym membership, restaurants and bars
Smart casual dress code and policy
Involvement with local charities and fundraising days/events
20 days holiday per annum plus an additional day per year of service up 5 days
Bank holidays entitlement
CCA Academy career progression structure
Recently built premises
Specific benefits on campaigns you work on including discounts, incentives and prizes
Recommend a friend scheme paid reward
Apprenticeship positions available
NVQ qualifications
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