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Parking Assistant

6 months ago

Plymouth, United Kingdom NHS Professionals Full time

**Job Purpose**:

- The post holder will work as an integral part of the Facilities team ensuring a high quality service to patients, visitors and staff.
- To support the delivery of a customer focussed car parking service, including parking enforcement, zone management, barrier management
- To provide general grounds and garden maintenance duties as required
- Delivering excellent customer care and undertakes the role in line with the vision and values of the organisation and display integrity, fairness exemplary personal behaviour and be a role model for other staff members

**PRIMARY DUTIES & AREAS OF RESPONSIBILITY**

Work in partnership with the Operations Manager and Departmental supervision and management to contribute to the maintenance of a dynamic and proactive car parking service, to support the grounds maintenance team and security monitoring activities as required, ensuring the highest standards are met at all times.

1. To participate in patrolling the cark parks sites as required and to ensure that the safety of the public is maintained and to undertake car park enforcement duties as required

2. To participate in peak time barrier management as required

3. To effectively manage drop-off zone management

4. To support and cover colleagues on the parking desk

5. To undertake cleaning of parking signs and equipment on any of the designated car parking areas

6. To participate in the cash collection and counting from any of the designated parking areas

7. To support the grounds maintenance team to manage weather-related duties, such as grit spreading and snow clearance

8. To be responsible for maintaining the exterior cleanliness of the Hospital site, including litter picking, bin emptying sweeping of bicycle sheds, motorcycle sheds, waste/recycling compound, courtyards, light wells and car parks

9. To provide escort to vehicle service as required.

10. To support mobility services management if required and appropriately trained.

11. To cover any duties of other colleagues within capability & for which trained, due to AL or absence

**ATTRIBUTES**

**ESSENTIAL**

**KNOWLEDGE & EXPERIENCE**
- Experience of dealing with public
- Experience of working within a team environment
- Knowledge of relevant Trust policies & procedures

**QUALIFICATIONS**
- Maths & English

**APTITUDE & ABILITIES**
- Ability to work on own initiative in a busy environment
- Good verbal and written communication skills
- Ability to develop and maintain good working relationships with colleagues at all levels of the organisation
- Ability to remain calm and to reassure and provide excellent customer service skills to visitors who may be in an agitated state during emergency situations
- Attention to detail

**DISPOSITION / ATTITUDE / MOTIVATION**
- Customer service focused
- Pleasant and courteous manner
- Able to work well in a busy environment and to tight deadlines
- Self-motivated, uses initiative in tasks
- Willingness to undergo training

**OTHER FACTORS**
- Flexible, proactive outlook and approach to working
- Well presented
- Reliable

**Job Types**: Full-time, Part-time, Zero hours contract
Part-time hours: 12 - 37.5 per week

**Salary**: £11.45-£20.95 per hour

**Benefits**:

- Company pension

Schedule:

- 12 hour shift
- Night shift

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person