Client Account Supervisor

4 weeks ago


London, United Kingdom Mayer Brown LLP Full time

Overview:
Mayer Brown is a leading global law firm with offices in 27 key business centres across the Americas, Asia, Europe and the Middle East. With approximately 200 lawyers in each of the world’s three largest financial centres — New York, London and Hong Kong — we are uniquely positioned to advise leading companies and financial institutions on their most complex legal needs. We have deep experience in high-stakes litigation and complex transactions across industry sectors, including our signature strength, the global financial services industry.

We are a collegial, collaborative and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support and development they need to grow, thrive and realise their greatest potential. We also encourage all our people to use their skills to support the wider community through our pro bono and community volunteering programmes. At Mayer Brown the principles of mutual respect, dignity and understanding are central to the way we work and help to provide an environment where diversity and inclusion are embraced.

**The Department**: Financial Operations

**Reporting to**: Head of Financial Operations

**Responsible for**: Client Account Team

**Hours**:9:30 a.m. to 5:30 p.m. with flexibility in accordance with the needs of the business.

Happy to talk flexible working
**.**

**Purpose of the role**: The role is responsible for supervising the client account cashiering function for the firms London office, which also incorporates the day to day financial operation processing for the firms Brussels, Dubai and Tokyo offices, creating a centre of excellence.

This is a proactive role seeking to achieve full compliance with the SRA Accounts Rules and adherence to internal financial controls and policies in relation to all transactions and processes. The role is to drive through change and deliver a best in class service to the firm and its clients.

You will be involved in day to day transactional work but also project work testing and reviewing current and new processes and procedures. Responsible for developing the transactional functions of the team and its team members.

The Client Account Supervisor will work closely alongside the Head of Financial Operations to ensure compliance and development of systems and working practices to improve the service delivered, continually striving for excellence

**Responsibilities**:

- Monitoring compliance with SRA Accounts Rules, through exception control reporting and to ensure any breaches are promptly reported and remedied
- Point of contact for guidance on the rules and to ensure sound advice is delivered
- Supervision of team members and workloads within the Client Account Cashier team, resource planning, recruitment, training and staffing issues;
- Leading and supervising the team, ensuring adequate resource is in place at all times, delivering timely feedback on performance (both day to day and formal appraisals), identifying training needs, managing delivery and generally supporting the team.
- To continually review and identify process improvement opportunities and leading on their delivery once adequate consultation has been completed and agreed
- Pro-actively engage with wider business on process improvements. Continually gathering feedback and improving the customer experience
- Work closely with the firms Risk and Compliance team and COLP to ensure the correct treatment of funds for Anti-money laundering
- Maintaining the "Schedule of Breaches" in accordance with the current SRA Accounts Rules to include follow up
- Responsible for preparation and delivery of the monthly COFA board pack. Preparation to include analysis of any breaches (if applicable), department updates, resourcing, projects, training and initiatives
- Supervise the residual client account balance (RCAB) end to end process. Ensuring matters are escalated and cleared in accordance with the agreed procedure. Attend meetings with Partners, COLP, COFA.
- Liaise with the firm’s bank at various levels where required to ensure the prompt delivery of clients requirements
- Advise the business and its clients on deposit/treasury/money-market accounts
- Identifying potential issues before they arise internally and externally. Maintaining deadlines at all times
- To undertake certain key tasks and provide support for the day to day activities.
- To work closely with other teams within Finance Operations and ensure communication lines are open and effective.
- To ensure that service levels and quality of work are maintained to the highest standards
- Work with Compliance Supervisor to review and maintain all process controls, policy documentation, training & presentation material
- In conjunction with the Compliance Supervisor prepare and deliver the yearly SRA Audit and deal with SRA audit related issues
- Authorise client and office account payments in line with current procedures
- Ensuri



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