Service Transition Consultant

3 weeks ago

St Albans, United Kingdom Nasstar Full time

WE’RE RECRUITING

As one of the UK’s fastest growing MSPs, we’re on the lookout for a Service Transition Consultant

Location: Home-based (UK Only)

**Salary**: Competitive base + benefits

**Job Type**: Permanent

About Nasstar

With an impressive portfolio of customers, supporting the modern business is what we do, and we’re pretty good at itif we do say so ourselves But delivering greater flexibility and improved efficiencies to our clients wouldn’t be possible without the right team on board.

We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?

**About the Role**

The Service Transition Consultant role is responsible for the successful transition of new customers and services, or changes to existing services into live operations against an agreed Service Acceptance Criteria.

This role is responsible for the coordination activities across projects, technical teams and service teams, ensuring services for Customers are handed over to Service Operations following the Service Transition process with no service impact.

The role will support the development of Service Transition management practices throughout the business, building strong relationships with other functions and the wider company.

**Responsibilities**:
**Planning -** Work with the Projects Team to plan out all transition activities required to ensure the go live date is achieved.

**Validation and Testing -** Ensuring solutions are tested, validated, and signed off before handover to Operational Support.

**Operational Readiness -** Teams need to be briefed, all required handover documentation provided, all onboarding and Service Assurance tasks in place prior to go live.

**Communication -** This role must ensure all key stakeholders are engaged at the correct time and are kept informed of project status and target go live dates, obtaining the required approvals at every stage gate.

**What we are looking for**:

- ITIL V3 or V4 Qualification
- 3 Years’ experience of working in an ITIL conformant Managed Service Environment
- 2 Years’ Service Transition Manager experience - demonstrating that you have managed medium to complex projects.
- Has project management capability and develops effective resource and operational plans.
- Demonstrable track record of delivering Services into the Live environment with risk reduction/mitigation on time.
- In-depth understanding of IT service management principles
- Strong persuasive skills and the ability to share a common goal, gaining buy in and commitment from peers and management across the business.
- Takes real ownership for resolving all onboarding issues and driving service performance improvements.
- liaise with customers to promote and communicate the transition process and ensure any customer transition requirements are understood and delivered.
- Confidently present to customers and internal stakeholders
- Have experience of presenting to and communicating with customers

**What you can expect from us**:
At Nasstar, we know the importance of looking after our employees - after all, it’s the team that underpins our business

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:
25 days’ holiday (excluding bank holidays)

Flexible working - it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working

Virtual working - we practice what we preach and empower our people to work remotely

Top tech - Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too

4x annual salary life assurance

Health cash plan

Retail discounts and other perks from major brands

**Reasons to choose a career with Nasstar**:
We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

**Equal Opportunities**:
Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.

Diversity is not just a statement; it's our way of life at Nasstar.

**A note for agencies**:

  • Service Transition Consultant

    1 month ago

    St Albans, United Kingdom Nasstar Full time

    WE’RE RECRUITING!As one of the UK’s fastest growing MSPs, we’re on the lookout for a Service Transition Consultant Location: Home-based (UK Only)Salary: Competitive base + benefitsJob Type: Permanent About NasstarAt Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation...

  • Service Transition Consultant

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom Knewin Full time

    WE’RE RECRUITING! As one of the UK’s fastest growing MSPs, we’re on the lookout for a Service Transition Consultant Location: Home-based (UK Only) Salary: Competitive base + benefits Job Type: Permanent About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything...

  • Sap Finance Control Consultant

    2 days ago

    St Albans, United Kingdom Vector Resourcing Full time

    We are looking for a FICO Consultant to assist our client in undertaking a significant transformation project following a merger, replacing various legacy ERPs with a roadmap spanning 2-3 years to transition onto SAP ECC. Following this standardisation across the global business, the plan is to migrate to S/4HANA.Scroll down to find the complete details of...

  • Service Manager

    1 month ago

    St. Albans, United Kingdom Understanding Recruitment Full time

    **Service Manager** **St Albans - Hertfordshire** **£40,000 - £50,000 (depending on experience) + amazing company benefits** Understanding Solutions is the exciting consulting division of the Understanding Recruitment Group. A hybrid between a specialist technology recruitment agency and a traditional consultancy we partner with organisations across the...

  • Insurance Consultant

    4 weeks ago

    St Albans, United Kingdom Additional Resources Full time

    **Location**:St Albans**, Hertfordshire** **Salary: £20k - £25k (DOE) + Excellent Benefits** Our client is a prominent insurance firm with a focus on exceptional customer service and tailored insurance solutions. They are looking for an **Insurance Consultant** to join their team and guide clients towards suitable insurance solutions, building...

  • Pre-Construction MEP Manager

    2 days ago

    St Albans, United Kingdom Rock Recruitment Full time

    We are working with a leading main contractor with a turnover of £550m and a strong national presence across the commercial, industrial and data centre sectors who are looking for a pre-construction focused MEP manager to join their business.Based from their head office you in St Albans you will join a talented MEP team responsible for liasing with all...

  • Pre-Construction MEP Manager

    14 hours ago

    St Albans, United Kingdom Rock Recruitment Full time

    We are working with a leading main contractor with a turnover of £550m and a strong national presence across the commercial, industrial and data centre sectors who are looking for a pre-construction focused MEP manager to join their business.Based from their head office you in St Albans you will join a talented MEP team responsible for liasing with all...

  • Pre-Construction MEP Manager

    2 days ago

    St Albans, United Kingdom Rock Recruitment Full time

    We are working with a leading main contractor with a turnover of £550m and a strong national presence across the commercial, industrial and data centre sectors who are looking for a pre-construction focused MEP manager to join their business. Based from their head office you in St Albans you will join a talented MEP team responsible for liasing with all...

  • Asbestos Surveyor

    1 week ago

    St Albans, United Kingdom Future Select Recruitment Full time

    Job Title: Asbestos Surveyor / Consultant. Location: St Albans, Hertfordshire. Salary / Benefits £25k - £40k + Training + Benefits We are working with an industry leading provider of asbestos management / asbestos training services in the South East of England. Due to continued growth, they are now seeking to recruit a qualified and diligent Asbestos...

  • Asia Travel Consultant

    19 hours ago

    St Albans, United Kingdom Platinum Travel Recruitment Ltd Full time

    We are collaborating with a long established and thriving travel company who are now seeking an **Asia Travel Consultant** to join their busy team. If you have travelled Asia with a passion for the continent this is the role for you. **Asia Travel Consultant Duties**: - Engage with our clients over the phone, offering guidance, assisting with their travel...

  • Asbestos Surveyor

    1 week ago

    St Albans, United Kingdom Future Select Recruitment Full time

    Job Title: Asbestos Surveyor / Consultant. Location: St Albans, Hertfordshire. Salary / Benefits £25k - £40k + Training + BenefitsWe are working with an industry leading provider of asbestos management / asbestos training services in the South East of England. Due to continued growth, they are now seeking to recruit a qualified and diligent Asbestos...

  • Principal Recruitment Consultant

    1 week ago

    St Albans, United Kingdom Understanding Recruitment Full time

    Principal Recruitment Consultant Location: The Maltings, St AlbansSalary: £50k - £75k + Commission (OTE) + EOT + amazing benefitsJoin our high performing team as a Principal Recruitment Consultant and unlock new career possibilities. We are a prominent player in the recruitment industry, renowned for our exceptional service to clients and candidates...

  • Principal Recruitment Consultant

    7 days ago

    St Albans, United Kingdom Understanding Recruitment Full time

    Principal Recruitment Consultant You could be just the right applicant for this job Read all associated information and make sure to apply.Location: The Maltings, St AlbansSalary: £50k - £75k + Commission (OTE) + EOT + amazing benefitsJoin our high performing team as a Principal Recruitment Consultant and unlock new career possibilities. We are a prominent...

  • Business Consultant

    1 month ago

    St. Helier, United Kingdom TrustQuay Viewpoint Full time

    We are hiring for a Business Consultant (Entity Admin) based in Fleet, Hampshire or Jersey, Channel Islands (Hybrid working 1-2 days a week in office). The role will come with a competitive salary and benefits package including 25 days holiday plus bank holidays, company bonus, pension, private medical, life assurance, income protection and more. What will...

  • Principal Recruitment Consultant

    17 hours ago

    St Albans, United Kingdom Understanding Recruitment Full time

    Principal Recruitment ConsultantnLocation: The Maltings, St AlbansnSalary: £50k - £75k + Commission (OTE) + EOT + amazing benefitsJoin our high performing team as a Principal Recruitment Consultant and unlock new career possibilities. We are a prominent player in the recruitment industry, renowned for our exceptional service to clients and candidates...

  • Principal Recruitment Consultant

    1 week ago

    St Albans, United Kingdom Understanding Recruitment Full time

    Principal Recruitment Consultant Location: The Maltings, St AlbansSalary: £50k - £75k + Commission (OTE) + EOT + amazing benefitsJoin our high performing team as a Principal Recruitment Consultant and unlock new career possibilities. We are a prominent player in the recruitment industry, renowned for our exceptional service to clients and candidates...

  • Driving Recruitment Consultant in St Albans

    4 weeks ago

    St Albans, United Kingdom Newstaff Employment Services Ltd. Full time

    Newstaff Recruitment Agency in St Albans is currently looking for a Driving Recruitment Consultant based in St Albans. **Driving Recruitment Consultant in St Albans**: **Key Responsibilities**: - Build and nurture relationships with existing driving clients - Work closely with clients to understand their specific driving job requirements, ensuring a...

  • Principal Recruitment Consultant

    1 week ago

    St Albans, United Kingdom Understanding Recruitment Full time

    Principal Recruitment Consultant Location: The Maltings, St AlbansSalary: £50k - £75k + Commission (OTE) + EOT + amazing benefitsJoin our high performing team as a Principal Recruitment Consultant and unlock new career possibilities. We are a prominent player in the recruitment industry, renowned for our exceptional service to clients and candidates...

  • Principal Recruitment Consultant

    1 week ago

    St Albans, United Kingdom Understanding Recruitment Full time

    Principal Recruitment Consultant Location: The Maltings, St AlbansSalary: £50k - £75k + Commission (OTE) + EOT + amazing benefitsJoin our high performing team as a Principal Recruitment Consultant and unlock new career possibilities. We are a prominent player in the recruitment industry, renowned for our exceptional service to clients and candidates...

  • Principal Recruitment Consultant

    4 weeks ago

    St Albans, United Kingdom Understanding Recruitment Full time

    Principal Recruitment Consultant Location: The Maltings, St Albans Salary: £50k - £75k + Commission (OTE) + EOT + amazing benefits Join our high performing team as a Principal Recruitment Consultant and unlock new career possibilities. We are a prominent player in the recruitment industry, renowned for our exceptional service to clients and candidates...