Service Delivery Coordinator
6 months ago
**Overview**
**Responsibilities**
- Optimise the resourcing schedule to meet business targets using resource scheduling tools.
- Continuously improve the cost-effectiveness of schedules to minimise resource costs and maximise efficiency.
- Ensure learnings are shared to optimise schedules on an ongoing basis.
- Schedule a mix of job types using our CRM and your own best practice.
- Ensure projects are delivered to deadlines and requirements.
- Attend and/or facilitate meetings where agreed and present on progress, ensuring that all actions are logged and followed up as required.
- Engage with customers to discuss and agree on the delivery of their outstanding penetration testing projects.
- Escalate contracts to finance and/or legal where we’re unable to reach a solution and track the progress of these escalations.
- Perform any other appropriate job duties in line with the associated skill and experience of the post holder
**Skills and experience required**
- Previous experience working in a technical environment is essential.
- Previous customer service experience is essential (ideally in a B2B environment).
- Experience managing and scheduling multiple projects simultaneously is essential.
- Data entry experience would be beneficial.
- Previous experience working in a sales administration role is desirable.
- Strong Microsoft Office skills.
**Personal Attributes**
- Ability to remain calm under pressure and meet deadlines.
- Strong organisational skills with high attention to detail.
- Ability to prioritise and handle multiple tasks at any given time.
- Proactive and enthusiastic with a can-do attitude.
- Excellent verbal and written communication skills.
- Good commercial acumen.
- Ability to work on own initiative as well as being a team player.
**Benefits**
- 25 days annual holiday;
- An additional day’s annual holiday for your birthday;
- Company Pension (UK)/Provident Fund (India)/401k (US) contribution;
- Subsidized gym membership;
- Perkbox employee benefits platform;
- Frequent team events;
- Relaxed working environment;
- Private Healthcare (individual cover only);
- Learning Allowance Benefit - a reimbursable benefit of £100 per annum (or equivalent) for you to spend towards your personal career development;
- Flexible working policy.
**Company Overview**
Bulletproof is a trusted provider of innovative cyber security and people-powered solutions. Our cyber security services are the best way to stay ahead of the hackers, take control of infrastructure and protect business-critical data.
With our own in-house UK Security Operations Centre (SOC) and years of industry experience, we help to protect our customers from current and emerging security threats. We provide a full spectrum of cyber security services including CREST-certified penetration testing, 24/7 threat monitoring, compliance support and security training to help organisations protect against today’s evolving threat landscape.
**Please note that as part of the recruitment process a criminal records check will be carried out by an authorised third party.**
**Strictly No Recruitment Agencies; any submission of resumes without prior request / engagement from Bulletproof Cyber Security will not be deemed as an introduction and therefore will not warrant an introduction fee.
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