Escalated Debt Team Leader

6 months ago

Leeds, United Kingdom Yorkshire Gas & Power Full time

**Synopsis**

Yorkshire Gas and Power (YGP) is hiring an Escalated Debt Team Lead - someone to join our growing Debt Recovery Team. If you have debt recovery experience and you are looking for a challenging role, this is an ideal opportunity to join, not only one of the fastest growing energy suppliers, but one of the fastest growing companies in the UK. This is a genuine opportunity for an individual to progress their career along with the rapid growth of YGP.

**Duties & Responsibilities**
- Manage the timely and effective collection of complex and escalated debts
- Management of a growing team of debt recovery agents, including regular coaching and 1-2-1’s
- Oversee the whole escalated debt process to ensure accounts are progressing as per the policy
- Act as escalation point for all disconnections on the day of isolation
- Follow up on deadlines and co-ordinate further action where required (disconnection/legal)
- Working with an appointed debt management companies to escalate long standing debt
- Liaise with management in order to approve settlements and write-offs.
- Validation of third-party invoices
- Maintain the Dashboard, CRM and case trackers
- Resolving and assisting with queries both internally and externally around outstanding invoices
- Assist relations with collection and disconnection agencies
- Process building and on-going refinement of processes
- Producing monthly reports on performance of the team and external agencies

**Essential Skills and Experience**
- Experience in managing a customer services and/or debt recovery team.
- Knowledge of credit related regulations is desirable.
- A period of practical experience working in a collections department
- Have experience with customer negotiations to retrieve payment.
- Experience in managing third party relationships for debt collection purposed
- Able to manage conflicting priorities
- Excellent communication skills at all levels.
- PC literate and competence of Word, Excel and Outlook are required.
- High standard of numeracy, accuracy with attention to detail.
- A self-starter who is pro-active and can set and achieve goals.
- Ability to handle difficult customers
- Strong organisational & time management skills.

**Benefits**
- Extensive private medical/optical/dental insurance made available to all employees following completion of probation;
- Employee pension scheme with 3% employer contribution
- 37.5 hour week Monday to Friday

**Job Types**: Full-time, Permanent

**Salary**: From £34,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- debt recovery: 1 year (required)

Work authorisation:

- United Kingdom (preferred)

Ability to Commute:

- Leeds, LS15 8GB (required)

Work Location: Hybrid remote in Leeds, LS15 8GB

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