Application Analyst

**Application Analyst - D365**

Bibby Financial Services have an exciting opportunity available for a meticulous **Application Analyst **to join our team on a **remote **basis. You will join us on a **full time, permanent** basis and in return, you will receive a competitive salary of **£35,000 - £40,000 per annum**,**plus benefits.**

We’ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets.

**Why us?**

We’re in the business of relationships. Whether working together or supporting our clients, that’s what makes us stand out from the crowd.

We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time.

We empower our colleagues to be themselves and grow in the way they want - we believe in them and celebrate their success.

As our **Application Analyst**, we will reward you and your hard work with:

- Private healthcare for you and your family
- Company pension scheme
- Wide range of flexible benefits, such as gym membership, technology, or health assessments
- Access to an online wellbeing centre
- Range of discounts from many businesses
- 25 days holiday which increases with service and options to buy or sell more
- Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme

**As our Application Analyst, you will**

Be required to work with the wider Digital community and IT team to provide analysis, change and support services for D365 Customer Engagement and the wider power platform. In addition, you will communicate and work with end users to resolve identified issuesand support the wider team to progress the Digital change program.

The role will ideally suit a technically-minded person with an active interest in working with the D365 platform and learning about the wider Microsoft Power Platform.

**Your responsibilities as our Application Analyst will include**:

- Working with business users and front-line support teams to resolve issues related to D365 and associated systems
- Undertaking small changes in D365 Customer Engagement and the Power Platform to address issues and deliver value to the user community
- Ensuring all work is recorded in Azure DevOps and appropriate documentation and records are created
- Engaging in the full Sprint lifecycle including planning,backlog review and retrospectives
- Actively engaging with the wider Digital Community and IT team to ensure the smooth delivery of change
- Providing a high level of ongoing service through excellent Incident and Problem Management
- Identifying improvements to address issues, improve resilience and deliver business benefits
- Deploying technical solutions
- Working with the wider team to verify new features and functionality

**What we are looking for in our ideal Application Analyst**:

- Exposure to D365 Customer Engagement configuration and administration
- Experience working with the Microsoft Dataverse, specifically D365 Sales/Customer Engagement
- Familiarity with the ITIL framework and of IT incident management and investigation
- The ability to communicate with stakeholders at different levels
- Excellent verbal and written communication skills

There’s no place quite like BFS and we’re proud of that. It’s all down to our colleagues - they make us the business with which every SME wants to partner.

If you would like to join us, please click ‘**Apply**’ today to be considered as our **Application Analyst **- we would love to hear from you

We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.