**Job Ref**:MAN1230

**Branch**:Brisbane House Hotel

**Location**:Brisbane House Hotel, Largs

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Posted date**:13/02/2023

**Closing date**:15/03/2023

Creating amazing customer experiences is what we love to do, but our real passion is having a positive impact on people Whether they are Team, Customers, Partners, or Local Communities.

We do this through operating our collection of Hotels, Wedding Venues, Restaurants, Bars, Nightclubs, Spa and Health Club. Whether we are hosting someone’s special day, or training our team, our focus is always on how we can continuously **‘MAKE HOSPITALITY BETTER FOR EVERYONE’**

**ABOUT THE ROLE**

We have a passion for Making Memories in Manorview, whether it be a first or a last, we want our clients and guests to have an experience they will never forget. This role is key to ensure we can deliver this

You will be the first face that our guests, team, and suppliers see, you will be responsible for making that first impression. Reporting into the Head Receptionist you will support the department to coordinate guest checks ins aswell and managing incoming calls and enquiries.

**WHAT WILL YOU BE RESPONSIBLE FOR**

Meet and Greet our guests on arrival

Managing internal and external communication from guests regularly through different communication channels

Ensuring that all external contractors are signed in and aware of our Fire Safety procedures

Take payments for bookings, managing deposits and banking during your shift

Update guest information into our system as and when required

This list is not exhaustive and other adhoc tasks may be required, and will be discussed with you in advance

**ARE YOU THE RIGHT PERSON**

At Manorview we have an array of different personalities and think it’s fantastic We champion individuality and above all else we want our team to express who they are

You are a friendly, welcoming individual, who is organised and detail orientated, with a passion for making a great first impression.

You will be able to work under pressure at times where required to multi tasks across a number of different tasks as they crop up.

**EXPERIENCE AND SKILLS REQUIRED**

Exceptional attention to detail and ability to manage workload (Essential)

Excellent communication skills (Essential)

Ability to work under your own initiative (Essential)

Previous Administrative Experience (Desirable)

Experience with ResDiary, Procure Wizard or Hotel Executive (Desirable)

**WHAT’S IN IT FOR YOU **

Our Goal is to make Hospitality Better for Everyone, and that starts with our team We have numerous perks and benefits which are listed below and lots of opportunities to advance your career through tailored training and development experiences:

- Free food and beverage whilst on duty
- Pension Scheme
- Birthday Card and £50 Voucher from our Founder
- Free Leisure Club Membership at Bowfield Hotel and Country Club
- 50% off Food at any Manorview Restaurant and Bar
- 20% off Treatments and Products at Aura Spa
- 20% off Weddings and Private Celebrations
- Exclusive rates on Bedrooms and Lodges
- Paid Volunteering Day with the Manorview Foundation
- Free Access to Hospitality Action - Employee Assistance Program
- Invitation to our Legendary Annual Team Party
- Following a 12 Month qualifying period you will be eligible to our Profit Sharing Scheme - Heartcount