Chapel Attendant/ Administrator

**Chapel Attendant/ Administrator**
Full-time, Permanent

Lichfield & District Crematorium / Litchfield

£23,000.88 per annum + Company Benefits

38.33 hours per week (Monday - Friday 08:00 am - 16:30 pm)

Accruing 22 - 25 days holiday + bank holidays | Sick pay eligibility after 12-month qualifying period | Life Assurance 2 x salary

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations, we aim to do this by persistently delivering excellent client service through the continued dedication of our people.

**Our newly opened Crematorium provides the surrounding communities of Lichfield with a peaceful and dignified setting for a service.**

Lichfield & District Crematorium are looking for a professional and compassionate individual to join our collaborative and dedicated team as a **Chapel Attendant/ Administrator**. Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Alongside a highly collaborative, dedicated, and supportive management team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also aim to promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits.

**What Will I Be Doing as An Chapel Attendant / Administrator?**

As a Chapel Attendant / Administrator, you will be carrying out a wide range of administrative support to our busy funeral operations, clients, and suppliers. You are going to be the coordinator that supports our families, arranges the funerals and works alongside our teams to ensure that the funerals are delivered at the highest standard.

Other duties will include:

- Take responsibility for the preparation of the chapel prior to each service including cleaning, polishing and sanitisation
- Take responsibility for the preparation of music and webcasting for friends and family who cannot attend in person.
- Ensure the safe custody of ashes in the care of the crematorium Suggest refinements and improvements in client service to the Manager
- Liaise with Funeral Directors and Ministers, ensuring any specific requests from the family are inputted in the database regarding services that are carried out
- Preparation of banking, client invoices and supporting credit control with branches - Maintaining accurate, indexed records of funeral arrangements
- Input & maintain records on computers to comply with industry regulations
- General ad-hoc administration to ensure compliance for cremation and burial.

**What Do I Need?**
- Previous experience in a Customer Service or Administrative position.
- Proactive approach and ability to communicate effectively with a range of people
- Presentable at all times, acting with professional conduct and showing empathy.
- Excellent attention to detail is** (Essential)**

**Advantageous**:

- Previous experience in the industry, though this is not required, as full training will be provided.

Dignity Plc is an equal opportunity employer where we celebrate diversity across our business. We are committed to creating an inclusive environment for all our employees; therefore, all our employment decisions are assessed based on qualifications, merit and business need.

**What are the next steps?**

**Equality, Diversity and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.