Appointment Booker

**Job Title: Health Surveillance Booker**

**Location: Eccles, Manchester (Hybrid after Probation)**

**Salary: £22,000**

**The Role**:
Due to our continued success we are recruiting for an Occupational Health Surveillance Booker with the necessary experience and personality to help deliver our unrivalled services to our clients.

Monday to Friday - 9am to 5pm

**Main Responsibilities**
- Working to KPI’s regarding volume of clients contacted and appointments booked.
- Managing your own workload and creating follow up activities.
- Working closely with the job scheduling team to ensure that schedules are created and confirmed efficiently, including notifying the scheduling team when overnight accommodation is required.
- Allocating the jobs booked to the occupational health technicians using the occupational health software.
- Liaising with the occupational health technicians regarding jobs allocated to them, updates and amendments.
- Using multiple programs
- Creating and issuing client service agreements using Signable.
- Running and checking daily reports to confirm that all jobs are accurately booked.
- Following GDPR guidelines - ensuring that clients and their employees’ information is safe and secure.
- Cancelling and rescheduling appointments as required.
- Carrying out a variety of admin duties and responsibilities as required.
- Previous experience in a customer focussed, telephone based role.
- Professional telephone manner and assertive influencer.
- Ability to self manage and prioritise to work within deadlines
- Proven client communication and customer service skills.
- Excellent computer and organisation skills.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: In person