Cpe Administrator

The Common Point of Entry/ Gateway is the front door to mental health services across Berkshire. It is a predominately telephone based service offering specialist mental health assessment and signposting to Primary, Secondary, and tertiary based mental health services in Berkshire.

We are primarily based in Bracknell, however, do offer face to assessment and liaise with associated Primary, statutory, and Secondary care services throughout Berkshire.

We are innovative, stable and experienced team who offer high level of support with a good balance of home and office-based work. The Team is committed to offering a good work/life balance with opportunities for personal and professional development.

**The 4 “must haves” for you to be considered for this role**:

- Strong knowledge and understanding of the health and social care systems and operating frameworks.
- Previous knowledge and experience of working in similar environment, with service users who have complex mental health needs.
- Effective and competent interpersonal, influencing, communication, observation and reporting skills.
- Previous NHS experience in a similar role.

The post holder will provide a high level of administrative support and maintain effective office processes and procedures in relation to routine and urgent referrals for the Common Point of Entry (CPE). The Role of CPE administrator is set within a busy open plan office.

The post holder will work under the direction and supervision of the Admin Manager and ensure good communication is maintained.

We are seeking a motivated and passionate individual who has the ability to work well within a team environment and be able to manage and prioritise workload, being able to work on their own initiative with mínimal supervision, to meet deadlines and prevent delays for people accessing services to meet their health needs.

In return we offer structured supervision, access to training and development as part of your own personal development programme. This is a friendly and supportive team environment within an organisation that truly makes a difference for people with mental health conditions, their families and carers.

Berkshire Healthcare has a record of achievement and success that places us as one of the best performing Trusts in the country. We are rated ‘Outstanding’ by the CQC, we have a history of strong financialperformanceand we have a highly skilled and engaged workforce. We aspire to be an outstanding organisation for everyone: our people, our patients, their families, and theircarers. For our people who work here that means we want Berkshire Healthcare to bea great placeto work where everyone can thrive and grow.

Please see attached job description for more information about this role and working at Berkshire Healthcare NHS Foundation Trust.