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Duty Manager

4 months ago


Colne, United Kingdom AWD online Full time

**Duty Manager / Supervisor**who has great team leadership, management and customer service skills is required for a Leisure Centre based in Colne, Pendle, Lancashire, North West England.

**DO YOU HAVE TEAM LEADERSHIP AND MANAGEMENT EXPERIENCE?**

Ideally it would be great if you’ve worked in a management / supervisory or leadership role within a Leisure Centre, Gym, Swimming Pool or other type of leisure facility. However, industry experience isn’t essential. Providing you have a great management/ supervisory background with excellent customer service skills then you could be ideal for this role.

**SALARY**:£24,116 per annum

**BENEFITS**: Career Average Pension Scheme with Life Insurance, Generous Holiday Package, Health and Wellbeing Benefits, Free Gym Membership to all Leisure Facilities within the Trust, Cycle to Work Scheme, Free Car Parking and many other benefits.

**LOCATION**: Colne, Pendle, Lancashire, North West England

**JOB TYPE**: Full-Time, Permanent

**WORKING HOURS**:37 Hours per Week, including Evenings and Weekends on a rota basis

**IS THIS YOU?**
- Are you outgoing and enjoy working with others?
- Are you organised and a good problem solver?
- Are you passionate about customer service?
- Are you a great team player and ready to get stuck in and support your team?

If you can answer **'YES’** to these questions and want to continue your career development, work with likeminded people in a forward-thinking leisure organisation with a culture of development, value and respect, then we’d love to hear fromyou.

**JOB OVERVIEW**

We have a fantastic new job opportunity for a Duty Manager / Supervisorwho has great team leadership, management and customer service skills.

Working as a Duty Manager / Supervisor you will take on a role that is varied and interesting and you will definitely get involved in all aspects of facility management and lead on specific areas as requested by the Centre Manager.

As a Duty Manager / Supervisoryou will have managerial experience with skills you can transfer over to this role. A previous leisure background would be great. But not essential.

**APPLY TODAY**

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

**DUTIES**

Your duties as a Duty Manager / Supervisorinclude:

- Ensure the smooth and secure opening and closing of the facility
- Ensure that required staffing levels and rotas are maintained
- Supervise the work undertaken by all members of staff, ensuring the highest standards of hygiene and housekeeping maintained
- Ensure the efficient induction and effective training of new staff
- Liaise with external contractors and to ensure any minor operational repairs / maintenance are carried out
- Listen to and politely and effectively deal with customer comments / complaints
- Demonstrate a high level of personal motivation by adopting a continuous high profile around the centre for both staff and customers
- Motivate staff to adopt a high level of customer care and awareness
- Assist, as necessary, with the setting out of equipment
- Coordinate and hold meetings on a regular basis with employees
- Collect and bank all monies and the maintenance of accurate records
- Responsible for the Health and Safety of both customers and staff when on duty
- Maintain appropriate stock levels for trading accounts, ensuring that stock checks are carried out on a monthly basis
- Keep customers happy
- Ensure that staff timesheets are signed off as accurate records of attendance

**CANDIDATE REQUIREMENTS**
- Previous management / supervisor or team leadership skills
- Excellent customer service skills with experience dealing with members of the public
- The ability to motivate and manage staff
- Excellent English written and verbal communication skills
- Great organisational and time management skills
- The ability to work within set budgets
- Has the flexibility to work evenings and weekends when required
- Great problem solver with the ability to handle customer complaints and make decisions to ensure the customer leaves happy

Closing Date: 20th January 2023

**HOW TO APPLY**

JOB REF: AWDO-P9872

Full-Time, Permanent Leisure and Entertainment Jobs, Careers and Vacancies. Find a new job and work in Colne, Pendle, Lancashire, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.