OTC Supervisor

Overview:
Nomad Foods was formed in 2015 and with revenues of €2.6bn is the largest frozen food company in Europe. Nomad owns a portfolio of leading brands including Birds Eye, Findus and iglo, supplemented in 2018 with the purchase of Goodfellas Pizza and Aunt Bessie’s, and in 2021 with the purchase of Ledo and Frikom.

We manufacture and distribute a range of branded frozen food products across 22 European countries with the United Kingdom, Italy, Germany, Sweden and France representing our five largest markets.

The long-term goal of Nomad is to develop a global portfolio of best-in-class food brands by growing organically and through strategic M&A.

We are proposing that our new Shared Finance Centre will house both our Financial Accounting teams and our Financial Planning and Analysis Centre of Expertise.

Our vision is to build trusted, equal partnerships through the delivery of timely and valuable services that will ensure growth and business success for Nomad Foods. The team will deliver a step change in performance through a relentless focus on excellence in execution and continuous improvement, enabling us to simplify and standardise our processes and procedures, which in turn, enables quality decision-making, delights our customers and supports Nomad Food’s business objectives.

The Shared Finance Centre will be an outstanding place to work for finance professionals, with new and exciting opportunities to develop careers and by being recognised alongside the very best by our people.

The role will provide Supervisory support across the O2C function and will play an important part in embedding a new ERP system and Order to Cash (O2C) processes whilst ensuring the O2C team completes tasks, deal with customer queries and support the O2C manager in key tasks.

**Responsibilities**:

- Responsible for Supervising the O2C team with their day to day activities and ensuring the completion of tasks are delivered within specified timeframes and are aligned with SOX compliance, controls and deadlines
- Responsible for the end to end management of customer ledger, allocated cash, chasing payments, claims management and billing and customer master data
- Supervise, support and coach the team with the implementation of process improvement
- Have the ability to delegate tasks across the team to ensure all duties are covered and escalate urgent matters to the O2C Manager
- To be able to perform Billing, Credit Control, Claims, Administration and Reporting activities the team carries out within the function as necessary
- Be the go to person for query escalation and problem solver for the team
- Prepare the internal and external audit requests for the O2C Manager and ensure accurate data has been submitted for approval
- Identify and recommend continuous improvements to the current processes, procedures and business efficiencies to the O2C Manager
- Support and work with the O2C Manager to develop, coach and monitor performance of individuals and overall team performance for the purpose of setting goals and targets for the PDP process by giving feedback and recommendations
- Drive, encourage and promote a positive collaborative team environment and culture throughout the business
- Prepare all SOX controlled related processes and reports and submit for review and approval to the O2C Manager in line with local delegation and authority for the function
- Collate and prepare detailed customer analysis and enable the interpretation and communication of significant patterns and trends to the O2C Manager
- Proactively engage with Management to review current reporting activity with a view to adapting and modifying current reporting templates to promote simplification, streamlining business efficiencies

Qualifications:
**Essential**
- Prior experience of O2C in a supervisory capacity
- Strong leadership skills and a proven track record of Supervising a team
- Be able to cover Management tasks and duties when requested
- Experience in a sales ledger and accounts receivable environment
- Proficient in excel
- Sound knowledge of Power Point
- An understanding of Account Receivable and credit control processing activities
- Excellent written and verbal communication skills
- Accuracy and attention to detail
- Positive “can do” attitude
- Proactive and use own initiative
- Work alone as well as part of a team
- Strong team player

**Desirable**
- FMCG Accounts Receivable experience desirable
- Knowledge of the end to end O2C processes
- SAP experience
- SOX & Audit knowledge