Front of House Staff

**Newcastle, Co. Down, Northern Ireland (BT33)**

Working within the Front Office team you will achieve a high standard of customer care, creating the ultimate customer experience within our vibrant hotel.

This is a hands-on role playing a crucial part in the day-to-day running of front of house operations. You may at times assist other departments to ensure an excellent service is provided to our guests.

You will be an approachable person, being vibrant, confident and professional in personality. You will have excellent communication skills, the ability to perform well as part of a team and be able to work on your own initiative. You will have strong attention to detail and be able to carry out instructions.

**Job Roles**:

- To provide a warm welcome to visitors and inhouse guests in the area of Front of House whilst offering assistance throughout their stay/experience in our hotel, in order to both meet and exceed their expectations.
- Comprehensive knowledge of the Hotel and all operations
- Deal with all general guest requests and queries
- Ability to deal with complaints in a professional manner
- Liaise with housekeeping on a daily basis, ensuring all guest requests are met
- Positive attitude and good communication skills, able to work on own initiative
- Carrying out requests from management as needed

**Essential criteria for this position**:

- Excellent Communication skills with an excellent command of the English language.
- Excellent Presentation and Interpersonal skills.
- Effective Organisational Skills.
- An upbeat attitude and ability to work within a team and own initiave

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £10.55-£12.00 per hour

Schedule:

- Monday to Friday

Work Location: In person