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Business Administrator

8 months ago

Wallsend, United Kingdom Manchester Building Society Full time

**About the Role**

As a Newcastle Financial Advisers Business Administrator you will be part of a growing team who deliver a high standard of service to our customers.

The Support team provide first class customer care and administration services for Advisers and their Customers. The role will include maintaining accurate Customer records, engaging with Customers and working with providers to support Customer queries. The role will be varied and will provide you with a full experience of all elements of administration within the Financial advice business. We are driven by excellent service standards and have a desire to get things right the first time.

This varied workload allows you to conquer different challenges every day, giving you a real sense of accomplishment. We continuously strive to improve the way we work and the customer experience so your ideas can help us to shape our future.

Newcastle Financial Advisers is a growing business, which will provide fantastic development opportunities.

The role is 35hrs full time, Monday to Friday.

We have 2x roles available, 1 x permanent role and 1 x family leave cover.

**About You**

We’d love to add a new colleague to the team who has a positive and proactive attitude towards customers and has the ability to build a good rapport with internal and external customers.

As a natural team player, you will enjoy working closely with your colleagues, ensuring as a team, that you deliver an outstanding customer experience. Likewise you’ll be comfortable working independently.

We understand you may not have worked in financial services although Financial Services experience is preferred and any industry qualifications are advantageous although not essential.

The desire to learn and develop new skills will be important to us as you flourish in your new role. However we encourage you in being proactive in bringing forward new ideas to improve operating efficiencies

Good time management skills are essential, along with strong accuracy and attention to detail.

You’ll have the ability to multi-task, collaborate effectively and manage a high volume of work and have experience with inbound and outbound calls. Strong listening skills and the ability to empathise are equally as important.

**About Us**

Newcastle Financial Advisers is the Society’s financial advice subsidiary and has been providing trusted advice to new and existing customers for over 20 years. Our teams of Financial Advisers deliver expert face-to-face advice to customers across our entire branch network, supported by our support teams, providing technical and administrative services.

We deliver a restricted advice service through our Appointed Representative partnership with Openwork, one of the UK’s largest financial advisory networks. The Openwork proposition provides access to a wide range of investment, pension and protection products from some of the UK’s biggest financial brands to meet the financial planning needs of our customers.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

- A 35-hour weekly contract + flexible working options
- 25 days holiday each year plus bank holidays
- Bonus scheme
- Pension scheme
- Life assurance and income protection
- Access to a range of wellbeing benefits
- Electric car salary sacrifice scheme
- Cycle to Work scheme
- Above statutory family leave entitlement
- The option to buy extra holidays
- Two paid volunteering days each year
- A broad range of learning and development opportunities
- Hybrid working

**Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work within your hybrid arrangement.**

**Salary**: £22,316.00-£27,833.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Paid volunteer time
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Wallsend