Income and Welfare Assitant

**Job details**:
Job reference
- 2020RR00421

Date posted
- 23/11/2023

Application closing date
- 07/12/2023

Location
- Across Merseyside and Cheshire

Salary
- £25,011.00

Contractual hours
- 35

Basis
- Full-Time Staff

Job category/type
- Income

Job description

**Contract Type: Permanent Contracted Hours: 35 (Full Time)**

**Who we are**

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.

Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be

We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

**What we’re looking for from you to join our team**

The Income and Welfare Assistant is an exciting role supporting our customers at the start of their journey with Plus Dane creating a positive start and embedding the culture of Plus Dane as well as supporting our existing customers with Universal Credit.

As an Income and Welfare Assistant you will be collecting 1st week rent payments and processing Universal Credit Portal requests alongside other administrative duties.

Your role will be working closely with our Lettings and Income Team

You should have transferable skills, be enthusiastic, able to manage a busy workload, work to deadlines, be dynamic and comfortable working closely with customers and stakeholders.

**What you’ll get in return**

We offer hybrid working which means working a 7-hour day between Monday - Friday in the office or from home.

You will be generously rewarded with a competitive salary and great benefits, including a cash healthcare plan, employee assistance programme, generous shopping discounts and a competitive pension scheme.

From the moment you join you have 35 days holiday plus bank holidays, including the days between Christmas and New Year. This is part of our commitment to our peoples’ wellbeing, which is recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team and colleagues, including wellbeing champions and mental health first aiders.

We actively encourage personal development and there are plenty of opportunities to progress your career as you join the team that has a career path to many other parts of our organisation. We also offer ongoing training in a variety of areas including formal qualifications.

If this sounds like the place for you APPLY

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