Receptionist Uic, Alex

**Key Working Relationships**: Patients, relatives, carers, senior and junior medical, nursing staff, ward staff, Trust staff, GP surgeries, medical secretaries. Risk Assessment: This Post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression. Job Purpose: To provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service.

To take a key role in allocating patients to maximise capacity within the unit The particular duties to be undertaken by the post holder will be determined by his/her ward/department manager. Objectives, performance and training needs will be regularly reviewed in accordance with the Trusts performance review guideline and are listed below Key Duties: To input all TCI notifications from the Secretaries for patients requiring procedures onto PAS Responsible for generating and sending out patient attendance letters Populate and maintain an excel spread sheet information for additional capacity patients to capture data. Responsible for the booking of minor urology procedures, ensuring there is enough capacity Responsible for informing the Ward Manager, if additional staff are required to provide escort for Radiology patients Assisting in planning the weekly allocation sheets and as new booking come in, that these are is checked regularly to ensure capacity is not exceeded. Contact patients via telephone to change attendance times as required Preparing daily notes for all patients including emergency ambulatory patients for UDU, organising all the correct paperwork for the correct procedures and treatments If patient cancels an appointment, inform relevant personnel, cancel on PAS and update to reflect the cancellation.

Responsible for discharging the patients as they go home throughout the day on PAS or transferring them to a ward if the patient does not go home. On day of surgery when patients arrive, check their demographic details are correct and admit and amend any necessary details on PAS Work station is required to be kept clean and tidy in line with infection control policy. To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional name and referring the call to the relevant member of staff, as appropriate. To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.

Maintain records regarding admission/discharges/ward attender/ appointments on clinical IT systems and via a unit diary as indicated by the ward manager To undertake other relevant clerical duties as required including: photocopying, operating the fax, receiving, sorting and distribution mail, basic typing and stock stationery levels. Ensure that all notes are tracked to the relevant department. Arrange for urgent collection and delivery of notes as required for scanning Assigned Tasks within Ward/Department: To assist Ward Manager to produce correspondence i.e. thanks you letters, communications with other departments, memos to staff, etc.

To assist with reception and comfort of relatives as requested by nursing staff. Work collaboratively as part of an integrated team Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales. Ability to make decisions and take actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision. General Responsibilities: To ensure the confidentiality of all patient information and Trust business.

To comply with all Trust policies and procedures. In accordance with the Trusts Health and Safety Policy, the post holder must take reasonable care of their own health and that of others who may be affected by their acts or omissions at work. The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace. To report any accident or untoward incidents and complaints.

To create and maintain positive working relationships with colleagues and other staff within the workplace. To act always in a manner which will promote a good image of the ward/department? To respond appropriately to clinical emergencies as directed by the senior officer/nurse in charge. To contribute to and participate in any initiatives to improve the quality of service to patients.

**Vision and Values**: The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment. To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people Driving this commitment are the Trust-wide signature behaviours: Do what we say we will do No Delays, every day