Casual Functions Assistant

Job Introduction
**Role Purpose**

To support the Functions Coordinator to develop, deliver and promote the facilities & services at Highcliffe Castle in line with the Business Plan, Management Plan, Heritage Lottery Fund bid targets and action plan and the Council strategies and policies.

To support the development, planning and delivery of functions, including heritage and commercial events, business events and weddings within Highcliffe Castle and grounds

To be part of the functions team at Highcliffe Castle, building positive relationships with staff, stakeholders, partners, service providers and customers.

**Main Responsibilities**
- Support the Functions Coordinator with developing and delivering functions and events within Highcliffe Castle and grounds
- Deliver show rounds for prospective customers and oversee functions and events at Highcliffe Castle as part of the team rota
- Assist with stock purchasing and control for functions and events facilities, including the bar
- Develop and maintain relationships with suppliers and agencies who support the delivery of functions and events within Highcliffe Castle
- Assist with training and supervising staff and external contractors supporting the delivery of functions and events
- Work closely with the commercial team to develop the functions and events offer and review pricing
- Assist with the collection and analysing of data to support the business to develop its service
- Assist with the management of communications and promotions including printed material, websites and social media.
- Assist with the setting and realising of income targets.
- Attend exhibitions and conferences relevant to developing and promoting the functions business within Highcliffe Castle
- Ensure all functions and events are in line with relevant Health & Safety requirements and documentation is maintained and updated
- Process invoices to ensure all income and expenditure is processed in a timely manner
- Respond to complaints and compliments in relation to Highcliffe Castle
- Provide effective communication between managers, staff, partners, contractors and stakeholders.
- Build positive and productive partnership relationships with local residents associations, community groups, internal Service Units, Council Members, other providers, external organisations and users.
- To be responsible for ensuring that all relevant Health & Safety documentation is maintained and updated
- Marketing & communications experience
- Experience of delivering events and functions within an indoor setting and within public grounds and the complexities of these being used for various purposes
- Experience of delivering creative solutions to a range of problems.
- Experience of financial and administrative systems
- Related Health & Safety knowledge and safe working practices.
- IT skills in Word, Outlook and Power Point.
- Complaint handling skills
- Organised and efficient with attention to detail.
- High level of resilience and clam under pressure
- Literacy and numeracy skills
- Strategic thinker and effective decision maker

**About BCP Council**

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

**Our Benefits**

We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.