Higher Clerical Officer

We are looking to recruit a full time, permanent Higher Clerical Officer based in the A&E Reception at University Hospital Monklands.

**Please note**: The working pattern for this post is 5 out of 7 days and consist of dayshift, backshift and nightshift.

**JOB PURPOSE**
- The post holder is required to provide a comprehensive reception and administrative service within the Acute Emergency Department ensuring patients are admitted to the department, efficiently and accurately recording demographics, details of injury/illness, providing a high level of customer care. The post holder will also liaise closely with the Emergency Department clinical and nursing team, supporting them and ensuring nursing staff are informed if a patient is in obvious distress. The post holder will also liaise closely with the Scottish Ambulance Service; and other relevant departments to ensure an efficient and effective service provision.
- As a first point of contact, the post holder will provide a friendly, respectful and efficient service to patients, relatives and visitors either face to face or by telephone. The post holder will receive patient enquiry calls for the hospital, answering and re-directing as necessary.
- The post holder will undertake the scanning process for Emergency Department paper records, to ensure good data quality of the scanned electronic patient record.

**KNOWLEDGE, TRAINING AND/OR EXPERIENCE REQUIRED TO DO THE JOB**
- Educated to SVQ III or equivalent or Highers or equivalent experience with previous NHS Administrative experience
- Excellent customer care skills and good interpersonal skills, including an ability to communicate effectively and empathetically with patients and staff at all levels.
- Computer literate and good keyboard skills.
- Experience in multi-tasking as the post holder is responsible for activities such as answering queries, progress chasing, task related problem solving, all acquired through experience and vocational learning.
- Knowledge of Confidentiality and Data Protection.
- Knowledge of handling and moving skills.
- Ability to work as part of a team and on own initiative (working alone).
- A knowledge of processes to enable working across a range of systems including outpatient and waiting list systems.
- A knowledge of processes to enable appropriate booking of clinics, and system knowledge to enable cancelling and re-booking of appointments as requested.
- The ability to multi task at all times ensuring the smooth running of the A&E reception at all times 24/7.
- Understanding and working knowledge of Data Protection while dealing with police, ie what information can be released.
- Understanding and working knowledge of medical terminology.
- Ability to work under constant pressure.

‘In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.
- Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.’

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interviews may be considered for similar vacancies in alternative locations.

**NHS Lanarkshire Recruitment Website**

**Care to join us?