Hotel Night Auditor

5 months ago

London, United Kingdom DOUBLETREE LONDON HYDE PARK HOTEL Full time

**It all begins with a cookie...** Here at Doubletree by Hilton London Hyde Park, we CARE for our colleagues, as much as we do for our guests. Why should you join our team? Because we are genuinely passionate about delivering truly memorable experiences. Everyone can achieve their goals here, no matter who you are and where you come from, the career and learning opportunities are endless.

**What’s in it for you**:

- **An industry leading Team Member Travel Programme** with head-spinning discounts on room rates and Food and Beverage
- **Learning and development opportunities** throughout the year and through Hilton University
- **A stable and comfortable work environment **along with all the tools and trainings to do your job
- **A free meal while on duty**
- **Yearly increasing holiday allowance **to up to 33 days
- **A real chance to grow your career** where internal promotions are always considered as first option
- **Team Member Referral Programme**

**What you will be doing**:

- As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
- Complete audits, as required in a timely matter
- A Night Auditor contributes to the first impressions of our Guests
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out
- Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
- Ensure that the night porter checklist is complete
- Always demonstrate a high level of customer service
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards

**Who we are**:
From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we’re here to make our guests feel as comfortable as possible, right from the start. The niceness they experience with us stays with them long after they check out, and we wouldn’t have it any other way.

**Job Types**: Full-time, Internship

Pay: Up to £24,000.00 per year

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Night shift
- Overtime

**Experience**:

- ONQ: 1 year (required)
- Hospitality: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 14/06/2021

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