Guest Advocate

7 months ago

Liverpool, United Kingdom Vida Clinics Full time

Are you passionate about providing exceptional customer service in the healthcare industry? Do you thrive in a fast-paced environment and enjoy assisting patients with their needs? If so, VIDA Clinics is looking for a Guest Advocate to join our team.

**About VIDA Clinics**:
At VIDA Clinics, we are committed to providing top-quality healthcare services with a personalised touch. As a private GP and wellness service, we prioritise the health and well-being of our guests, offering comprehensive medical care in a comfortable and welcoming environment.

**Position Overview**:
As a Guest Advocate at VIDA Clinics, you will play a pivotal role in creating a positive and memorable experience for our guests. You will serve as the first point of contact for guests and visitors, ensuring their needs are met with courtesy, efficiency, and empathy. This role is crucial in maintaining our reputation for exceptional customer service.

**Key Responsibilities**:

- Greet and welcome guests and visitors with a friendly and professional demeanour.
- Assist guests with check-in and check-out processes, including verifying medical information and collecting payments.
- Schedule appointments and manage appointment calendars to optimise clinic efficiency.
- Answer incoming calls and address inquiries or route calls to appropriate team members.
- Provide accurate information about our services, clinic policies, and procedures.
- Maintain a clean and organised front desk area.
- Collaborate with clinical and administrative teams to ensure seamless patient care.
- Uphold guest confidentiality and privacy at all times.

**Qualifications**:

- Previous customer service experience, preferably in a healthcare or clinical setting.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Proficiency in computer skills, including Apple products and electronic medical records systems.
- Ability to work well under pressure and adapt to changing priorities.
- Empathy and a genuine desire to help others.
- Knowledge of medical terminology is a plus.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional development and growth within the organisation.
- Techscheme & Discounts
- A supportive and collaborative team environment.
- The chance to make a meaningful impact on patients' lives.

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,500.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

Reference ID: Liverpool Guest Advocate

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