Applications Support Engineer

1 month ago


Derbyshire, United Kingdom Advantage Resourcing Full time

**Dynamics 365 Support Engineer**

Reports to IT Manager

Location Derbyshire

Job type Permanent

Salary £40,000

Offering hybrid working (3/2 wfh)

Purpose of the role

The Dynamics 365 Support Engineer role will act as a support function to the IT Manager acting as a conduit between the IT team and the business. Reporting directly to the IT Manager the role is to ensure that current and future systems are supported, maintainedand enhanced in line with current and future business requirements. The role will involve elements such as:

- Gathering business requirements
- Application Support
- Software Testing (with users)
- 3rd party supplier management (with IT Manager)
- Documentation
- Training
- Data integrity
- IT Infrastructure Management

The role is based at the Ilkeston site and will involve liaising with the software delivery teams from our software suppliers and communicating with other software vendors such as Infinity (CE) and EY (F&O).

The role will also involve the occasional element of IT support to cover holiday periods or periods of extreme activity.

Key Responsibilities
- Capture and document at a high-level our current business processes
- Assist the business by facilitating with data cleanse / integrity
- Attend meetings related to project and document outcomes and actions
- Assist with project documentation
- Assist with end-user training where required
- Act as deputy in the absence of the IT Manager.

Skills & Experience
- Analytical mind and problem solving
- Experience of end-user software testing and documentation
- Familiarity with software systems related to business/finance
- Familiarity with Office Applications - (Outlook, Excel, Word, PowerPoint)
- End user documentation
- Data cleanse / data manipulation
- IT Support (end user)
- Understanding of Windows technologies
- Understanding of network fundamentals - patching and switches
- Experience of Team Leadership

Education & Qualifications

Desirable
- Experience of MS D365 Customer Engagement
- Experience of MS D365 Finance & Operations
- Understanding of IT systems and principles
- Prince 2 or other project methodologies



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