Head of Participation

3 weeks ago


Norwich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

Complimenting and further enhancing the lived experience roles within our Trust, we are seeking a Head of Participation, Experience and Involvement. This is an exciting new and important lived experience role and we are looking for an inspirational and authentic individual to lead our Participation team.

The Head of Participation Experience and Involvement will work both within the organisation and across the wider Norfolk and Waveney system, in a way which infuses and propagates best practice around shared-decision making, and to drive the design and delivery of a range of programmes across areas such as service development, improvement and monitoring, developing Trust policies, system working and to offer a unique perspective and constructive challenge.

The Head of Participation, Experience and Involvement will set out the Trust’s intention to ensure the best possible experience of person-centered care for all service users and their carers and supporters, by ensuring Participation and Involvement is the foundation for improvement opportunities, consistently amplifying the voice of those who access services, so that those we serve receive excellent clinical care, but that it is delivered in a manner that treats them as an individual, recognises their needs and cares for them with empathy and compassion.

Norfolk and Suffolk foundation trust aims to consistently deliver the highest quality care and an outstanding patient experience to all its patients.


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